Julius Peter Coronado Email & Phone Number

Qatar Steel

Qatar Steel

• Industry: IT-Enabled Services / Infrastructure Technology OperationsDuration: Dec 2013 – Dec 2021 Work Description:
• Provides first level support and handling the resulting incidents or Service Requests using the incident management and request fulfillment processes, based on ITIL standards.
• Provides initial response to all incidents for our client.
• Provides front line customer liaison and accurately recording and tracking of incidents using electronic and call handling abilities.
• Utilizes your technical abilities in helping to clarify and/or resolve customer incidents
• Utilizes an Incident Management tool which enables us to log an Incident

• Industry: TelecommunicationsDuration: February 2011 – November 2013Work Description:
• Provides first level support through handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, based on ITIL standards.
• Incident registration
• Classification of incidents
• Prioritization of incidents
• Initial support

• Industry: IT-Enabled Services / Infrastructure Technology Operations; Duration: May 2010 – December 2010
• Provides first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfillment processes, based on ITIL standards.
• Provides initial response to all incidents for our client.
• Provides front line customer liaison and accurately recording and tracking of incidents using electronic and call handling abilities.
• Utilizes your technical abilities in helping to clarify and/or resolve customer incidents
• Utilizes an Incident Management tool (Peregrine Service Center) which enables us to log an Incident

• Industry: IT-Enabled Services / BPODuration: May 2009 – February 2010Work Description:
• Works as a network technician for Test and Activation Service Center team of Verizon business.
• Identifies and resolves network performance problems of Verizon Business Internet lines.
• Interface with LEC and External Vendors for the isolation and repair of customer troubles.
• Enlist network management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
• Answers incoming service calls from customers and documents/tracks related troubles. Maintains on-going communication with customer.

• Industry: IT-Enabled Services / BPO; Work Description:
• Provides professional technical assistance for problems and issues regarding Verizon DSL through telephone.
• Assist customer with modem/router configuration (Westell Modem, ActionTec and Linksys Routers), Wireless and LAN troubleshooting, Port forwarding, and general Verizon Network Issues.
• Provides supports to Verizon Security Suite (Verizon’s own security program)