Jerry Cross Email & Phone Number

Portsmouth, New Hampshire, United States

London, Gb

Boston, Ma, Us

Platform manager for content management systems, Seismic and nexTouch. Work to provide sales team compliant and accurate content in a timely fashion. Ensure Salesforce / Seismic integration is functioning properly. Utilize Workfront to get content published. Develop dashboards and analytics derived from content management systems. Direct fulfillment activities including print production for collateral literature used by multiple sales channels, call centers and on our websites. Manage the execution and evolution of our online ordering system. Direct the promotional incentive program for our sales force and events. Develop new, creative ideas for quality items that enhance the corporate brand and bring value to our relationships. Direct and manage our conference/tradeshow support; this includes managing the vendor that supports the warehousing, shipping, return and inspection of conference equipment. It also includes the online system utilized to track conference/tradeshow participation and associated details. Ensure consistent availability and timely delivery of literature; promotional items and conference/trade show equipment that complies with all marketing, sales and compliance requirements. Collaborate with vendors to enhance current capabilities and identify opportunities, and perform periodic vendor assessments for quality and service. Assess and award vendor contracts as necessary. Responsible for accurately maintaining the function-related budgets, including monthly expense accruals and billing, postal accounts and expense forecasting.

Wilmington, Delaware, Us

Managed the Boston branch office of a national legal services provider. Was responsible for all facets of branch operations; client relationships, personnel management, training, office management, retention of same client sales and acting as a liason with sales department. Worked with all internal departments to deliver superior client service and to retain same client sales and increase sales within target firms. Managed through a reduction in force while maintaining service level to clients. Successfully planned and carried out the relocation of the office.

Responsible for key account relationships in the financial services division of national print and fulfillment company. Charged with managing a team of client service representatives. Lead service team manager working with all internal departments on implementing major accounts, initiating process improvements and providing clients solutions for cost cutting efficiencies, while assessing client needs and selling ancillary services to increase revenue.