Patrick De Young Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

I currently lead a collection of product teams responsible for the property marketing products and services across Domain, Allhomes, and Commercial Real Estate.

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australia

- Launched the open source Australian Government Design System to help designers and developers across government build products and services more easily- Average 24% increase in design system uptake from delivery teams across government every month after the launch of https://designsystem.gov.au- Contributed to the establishment of an open community around the design system including meetups and an online forum- Lead a team of 2x developers, 2x interaction designers, user researcher, delivery manager, and a content designer- The DTA was named one of Australia's Top 100 Innovative companies (#47) in 2018 due to the success of the design system- Sadly, the Digital Transformation Agency abandoned the design system in 2021. It lives on thanks to the efforts of Design System AU: an open community of developers, designers, and accessibility experts (https://designsystemau.org/)

Canberra, Australia

- Transitioned into software development to increase my technical competency as a product manager- Partnered with design and product to deliver user facing features, architectural improvements, and bug fixes- Regularly paired with users to better understand their needs and help guide my decisions while crafting solutions

Vancouver, Canada Area

- Launched Version 1.0 of our platform, CARB.IO- Conducted regular customer interviews to better understand our users and ensure they were represented internally- Communicated product vision and roadmap to executives and key stakeholders- Partnered with design and engineering to prototype and experiment with new functionality - Closely monitored the performance of newly released features to ensure they were delivering value

Vancouver, Canada Area

- Led and mentored team of eight high-performing account strategists- Worked closely with the product team through initial discovery and prototyping of our product- Led our early recruitment efforts in coordination with the CEO and CTO, including screening, interviewing, and onboarding - Managed effective outbound lead generation campaigns for our clients- Analyzed campaign effectiveness and suggested improvements based on A/B test results

Adelaide, Australia

- Helped define, build, and ship new mobile application to compliment our flagship product- Collaborated closely with our design and tech team to release iterative improvements to our product- Conducted regular customer interviews and site visits to uncover pain points and share prototypes- Managed new client onboarding, totaling over 200 individual offices

Adelaide, Australia

- Oversaw client services for Adelaide-based real estate franchises- Served as first line of customer success by handling email and phone support for my clients- On-boarded new users through a combination of in-person and remote training

Adelaide

- Lead member of the Operations & IT team- Support of multiple servers, internal network infrastructure and security- Oversaw the implementation of a new practice management system across two offices- Integrated a newly acquired practice including migration of accounting software and client data- Provided general accounting and taxation services to SMEs and Individuals

Bachelor Of Arts (Ba), Business Economics

Economics