Jon Dilley Email & Phone Number

Santa Clara, Ca, Us

Athens, Oh, Us

Developing and implementing the strategies for Stirling Ultracold's Business Planning, Supply Chain, Distribution, Customer Experience & Field Service teams.

Athens, Oh, Us

Act as interim COO and lead transformational projects with quality, manufacturing, supply chain, service and commercial operations teams focused on improving quality, throughput and customer experience.Key Projects:Identified and launched contract manufacturing relationship to increase production capacity in support of the Operation Warp Speed Covid19 vaccine rollout.Led cross-functional project to produce, ship and install ULT freezers in first 100 Walgreens locations in support of their Covid19 vaccination program.

Chelmsford, Ma, Us

* Global Operations Leader - Led team focused on exceeding quality, margin and delivery targets through the implementation of standardized processes and productivity improvements across multiple sites and business units.* Consumables & Instruments Business Leader - Drove double-digit growth across a $56M portfolio of products while establishing focused engineering, product management, supply chain and production teams to support the business. Re-engineered processes to realize increased customer experience and better management of innovation investments and go-to-market execution.* Commercial Operations Leader - Led project and team working towards a world-class customer experience by optimizing the resources, processes and systems (Salesforce.com) utilized by our Customer Care, Sales Operations and Sale Training teams. * Distribution Leader - Consolidated distribution partners from acquired businesses into a single network to realize double-digit growth through the elimination of channel conflict and the implementation of a global team and set of processes.

Wellesley , Massachusetts, Us

Wellesley , Massachusetts, Us

Wellesley , Massachusetts, Us

Co-founder responsible for all day to day operations including services delivery management, accounting, finance, and human resources. Responsible for all organizational quality control and coordinating service delivery for key enterprise and mid-market customers. Responsible for creating long term, healthy services relationships with the customer and acting as the bridge between clients and our operational delivery teams. Accountable for governance across all operating areas including service management, incident and change management (change orders), overall customer satisfaction, and continuous service improvement.

Drawing on more than 15 years of operations, compliance/legal, continuous improvement, and product and channel strategy experience, the firm assists individuals and entities of all sizes and within various industries and geographies to achieve success. Focus is on general practice areas of law and accelerating growth and rapidly defining, measuring and improving their productivity and customer experience.

Shelton, Ct, Us

Expanded product strategy role to include all instrument and service products with intent to sharpen sales doctrine around market-focused solutions for $1B portfolio. Maintained focus on aftermarket and operational/service delivery strategies and extended leadership to global technical support and training teams to drive increased customer experience.

Shelton, Ct, Us

Drove strategic development and execution of global $350M growth platformcomprised of analytical consumables and laboratory supplies, service maintenance agreements, customer training and hardware/software upgrades.

Shelton, Ct, Us

Expanded operational support to include 300 sales resources globally, while building infrastructure required to support accelerated growth of OneSource® multivendor service offering.

Shelton, Ct, Us

Drove efficiency of field service related operational and transactional activities worldwide.

Shelton, Ct, Us

Extended leadership to return to factory and North American inside sales and administration teams responsible for a combined revenue stream of more than $125M.

Shelton, Ct, Us

Leadership of materials order entry and expediting team chartered with supporting field service by working with global manufacturing, procurement and technical support teams.

Shelton, Ct, Us

Led effort to develop process to plan and manage inventory of minor accessories, consumables and service parts manufactured, procured and distributed across six sites globally.

Shelton, Ct, Us

Direct responsibility to analyze all U.S. and international legal requirements for import/export of PerkinElmer products and technology and develop business process and systems to ensure compliance.

General practice law firm focused on estate planning and administration, residential and commercial real estate, zoning issues and commercial litigation.

The mission of CT Fund for the Environment (now called Save the Sound) is to protect and improve the land, air, and water of Connecticut and Long Island Sound. We use legal and scientific expertise and bring people together to achieve results that benefit our environment for current and future generations.

Mba, Marketing

Juris Doctor

Paralegal Certification

Ba, Languages & Business

Education record