Training Consultancy offering Training Programs for Corporates & Business Schools on :* Customer Delight* Leading & Motivating People* Effective Communication* Effective Negotiation * Presentation Skills* Effective Time Management* Managing Stress

· Achievement of GE Cash Access Card P&L numbers including Spends, Net Earning Assets (NEA) and Net Income while implementing a CRM strategy to achieve the budgeted CIF numbers· Ensure product development for the Card based on changing customer needs through regular feedback and leveraging third party relationships for marketing support for the Card · People development with focus on increasing understanding of the Cards business within the team

· Growing acceptance opportunities for MasterCard Cardholders in India through segment & geographical expansion and incentivising usage of MasterCard Cards as the most preferred payment mechanism while ensuring high brand visibility · Champion the resolution of industry-level Card acceptance development issues together with Member Banks and other institutions through the India Co-operation Committee (ICC) forum· Building and maintaining relationships with Member Banks to maximise business opportunities

· Ensuring the financial viability of the Co-brand Card portfolios by managing the P&L of the Cards and ensuring smooth relationships with Co-brand partners with a long-term perspective while building trust and credibility with them · Making necessary strategic moves jointly with partners for ensuring constant product development to achieve targeted growth of the Co-brand Card base and launch activation, usage, retention programs to achieve high spend & low attrition on the Cards· Conceptualising & defining all internal and external communication, including advertisement campaigns for the Co-brand Cards, jointly with partners and marketing services

· Spearheading & providing leadership to the service effort in the Branch Banking business to ensure excellence in customer service quality by acting as a change agent and championing quality management processes like Six Sigma to provide customer delight · Inculcating a customer-focused work culture through quality road shows, training workshops and facilitating process improvements across business units leading to achievement of targeted customer satisfaction scores for Branch Banking customers· Assessing customer needs and satisfaction levels on a continuous basis through customer satisfaction surveys, analysing customer feedback, evolving service plans to improve customer satisfaction through continuous process improvement projects & facilitating line managers in their implementation

· Designing & reviewing specifications for and testing of various modules to ensure adherence to user specifications & giving feedback to Technology to make relevant modifications as required

· Managing and supervising the team of officers and staff in ensuring timely delivery of Branch Banking products & services at the Branch and providing quality service to all walk-in customers· Managing the query resolution unit in Delhi & resolving all customer queries within the agreed timelines by co-ordinating with central correspondence unit in Chennai while ensuring compliance with prescribed operations and procedures to ensure acceptable audit ratings for the Branch

· Achieving challenging sales targets for Advance Against Financial Assets (AAFA) & Deposits while retaining & growing profitable customers through effective relationship management· Evaluating customer financials, preparing credit approvals & ensuring compliance with regulatory requirements for all AAFA cases & forecasting, planning, reporting of MIS for accurate sales tracking

Project Undertaken :"A Study of the Business Potential and Development of Citibank's Advances Against Financial Assets (AAFA) Program"