J.P. Dowd Email & Phone Number

Massachusetts, United States

New York, Us

Develop and deliver custom jewelry tools tailored for independent jeweler industry. Cultivate and nurture relationships with partners to enhance diamond and custom sales for jewelry stores. Identify opportunities to drive revenue growth. Provide exceptional customer service to attain maximum client satisfaction. • Boosted diamond sales by $100K per month for pilot client through successful launch of B2B integration. • Reduced monthly hosting expenses from $16,000 to $2,000. • Enhanced sales and customer experience by creating custom exposure for jewelry stores. • Built and maintained professional relationships with investors and partners all around the world. • Worked directly with our partner’s sales teams to identify and built products that they depend on and love to use.

New York, Ny, Us

Mentored directors, managers, and contributors to foster professional growth and effective issue resolution. Oversaw engineering and analytics teams to expand collection of B2C jewelry brands on a custom ecommerce platform as well as implemented white-label integrations. Collaborated with Board to establish business growth objectives. • Generated $10M in sales within first year of launching B2C website. • Saved $1M per year and expanded features by migrating Jewelry.com to shared platform. • Increased 70% sales by integrating and launching B2C brands on the major ecommerce marketplaces. • Managed company as acting president for one year and provided valuable assistance in executive search process. • Minimized customer load times and introduced new features by optimizing customer e-commerce platforms. • Launched white-label B2B application in under three months making the holiday season and resulting in generating millions in sales. • Reduced expenses by leveraging technology for task automation and reimagining customer delivery processes. • Achieved combined sales revenue of $20 million across our Amazon, eBay, Walmart, and various E-commerce platforms by successfully launching and supporting multiple B2C brands. • Redesigned codebase to enhance performance and efficiency while serving 10x customers on less than half hardware.

Boston, Us

Led engineering, QA, and technical operations teams to solve business problems. Coordinated with executive teams to strategically position and guide Gemvara's successful acquisition by Berkshire Hathaway (Richline Digital). Managed a successful platform architecture migration while also moving all services to the cloud. Restructured event-based tagging system, accelerating product updates to minutes instead of the previous 18+ hours. Designed and released a cross-departmental product publishing system, reducing new product launch times from months to just days. • Improved 110% productivity by leading product, BI, and engineering teams. • Reduced cost and increased system efficiency by moving operations to cloud. • Doubled engineering productivity while also decreasing engineering team size by 50%. • Enhanced productivity and delivery cadence of new features through Agile implementation. • Boosted development velocity by implementing Agile processes and developing cross-functional teams. • Reduced support costs by 90% and halved monthly data center expenses while moving e-commerce site to AWS.

Boston, Ma, Us