Javier Peña work email
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Javier Peña personal email
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Seasoned IT and Technology Professional with 19 years of experience, supporting business areas teams through strategic technical solutions with a strong capability to design complex solutions according with the requirements of the customers.Leveraging my expertise in technical, managerial, and executive roles, I lead high-performing teams to deliver exceptional support and execute technology projects that align with business objectives. My proactive, creative, and disruptive approach, coupled with my strong analytical and innovative spirit, drives success in complex and demanding environments.Demonstrating a deep understanding of customer service, I have cultivated strong relationships with premium clients across diverse industries, including telecommunications, finance and enterprise. My exceptional negotiation skills enable me to secure and manage medium to large-scale projects of high complexity. I possess an innate ability to grasp my clients' needs, translating them into technically and financially feasible solutions.A multicultural understanding underpins my approach, fostering strong client relationships built on trust and mutual respect. My results orientation, teamwork, and leadership capabilities, combined with my strategic thinking and extensive knowledge of IT and Technology, make me an invaluable asset to any organization.
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Chief Technology OfficerT-Notelatam Mar 2024 - Present -
Director, It Technology And Technical SupportTotalplay Mar 2020 - May 2024Álvaro Obregón, Mexico City, MxAs a leader, I play a pivotal role in overseeing the IT Technology, infrastructure and technical support services at Totalplay, guiding a team of over 60 individuals across different domains like: Datacenter's, Cloud, communications network, architecture, technical support, and contact centers. My responsibilities encompass play a crucial role in bridging the gap between business needs and technological solutions. I ensure to enabling to translate abstract requirements into tangible and effective solutions, crafting well-defined architectures that align with business strategies, ensuring that technology investments yield maximum value.I lead and work in team with experts and vendors of different technologies in order to design the best solution, with strategic thinkers and problem solvers.I actively participate in the R&D team, collaborating on the development and implementation of new strategic projects that drive business growth and innovation. My expertise extends to researching, evaluating, and recommending cutting-edge technologies that align with emerging industry trends, ensuring Totalplay remains at the forefront of technological advancement. -
Senior System Manager, It Customer ServicesTotalplay Jun 2016 - Mar 2020Álvaro Obregón, Mexico City, MxAs a highly experienced IT leader, I spearheaded the establishment and management of the IT Service Desk, providing comprehensive support for Total Play's IT services. Additionally, I led a technical team of over 80 individuals, ensuring nationwide support for office communications (voice, data, and video services) across +100 cities. My responsibilities extended to overseeing the IT infrastructure, communications, and technical support team for the Contact Centers in Mexico City and Monterrey. I also managed relationships with service providers related to support and contact center services.
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Deputy Director Of Customer ServiceSixbell Feb 2011 - May 2016Las Condes, Santiago De Chile, ClDuring my tenure as CSA Leader, I oversaw the Technical Support function for customers in Mexico and the United States, encompassing three sub-areas: the Help Desk team (7x24), the Tier 1 and 2 support team, and the field engineers team, comprising over 30 individuals. My responsibilities included providing post-sales support for both our own products and third-party products and platforms, as well as managing the CSA team's resources and tracking customer service metrics.My leadership was instrumental in implementing a transformative customer service strategy with a huge customer success. Furthermore, I spearheaded the design and execution of an innovative training plan for the technical teams, aligning internal processes best practices.Likewise, I collaborated closely with the sales department to detect new business opportunities, developing consultative sales activities jointly. -
Regional Manager For Central AmericaSixbell Nov 2004 - Feb 2011Las Condes, Santiago De Chile, ClDuring my tenure, I held the position of Technical Operation Leader for the Central America region, overseeing a team of five individuals. My responsibilities encompassed providing post-sales support to our clients, managing project implementations, and assisting in pre-sales activities. I actively engaged with customers across Guatemala, El Salvador, Honduras, Nicaragua, and Costa Rica, fostering strong relationships and ensuring their satisfaction.My expertise in technical operations, project management, and customer support played a pivotal role in driving successful outcomes for our clients. I meticulously guided new project implementations from inception to completion, ensuring seamless integration and optimal performance. Additionally, I actively participated in pre-sales activities, providing technical expertise to sales teams and contributing to the development of winning proposals.My dedication to customer success extended beyond technical support, as I proactively visited and followed up with clients throughout Central America. These interactions allowed me to gain a deeper understanding of their needs and challenges, enabling me to tailor solutions that exceeded their expectations.
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Technical Support EngineerSecretary Of Transport And Infrastructure, Nicaragua Government Jun 2004 - Nov 2004Responsibilities: Technical Support Engineer for the Department of Computer Science, assistance trouble tickets reports, active participation in activities of implementation of new technology projects.
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Technical Support EngineerIfx Networks - Amnet Telecommunications Feb 2002 - May 2004Hallandale Beach, Florida, UsResponsibilities:Technical Support engineer of Internet Service Provider ISP team. - Technical Support Engineer - Design and implementation of internet links, using fiber optic, copper and wireless.
Javier Peña Skills
Javier Peña Education Details
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ThepowerNegocios -
Universidad Iberoamericana De Ciencia Y TecnologíaTelecommunications
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SalesianoHigh School
Frequently Asked Questions about Javier Peña
What company does Javier Peña work for?
Javier Peña works for T-Notelatam
What is Javier Peña's role at the current company?
Javier Peña's current role is #Ciberseguridad #Tecnologia #IT #Cloud.
What is Javier Peña's email address?
Javier Peña's email address is ja****@****ail.com
What schools did Javier Peña attend?
Javier Peña attended Thepower, Universidad Iberoamericana De Ciencia Y Tecnología, Salesiano.
What skills is Javier Peña known for?
Javier Peña has skills like Telecomunicaciones, Telecommunications, Ivr, Sistema Interactivo De Voz, Sip, Telephony, Ss7, 3g, Contact Centers, Voz Por Protocolo Internet, Voip, Ip.
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