• Plan, schedule, and track multiple projects with related scope control, budget capitalization, and prioritization responsibilities.• Architect and implement Microsoft Project Online with PowerBI leading to improved reporting, operational efficiency, and stakeholder engagement.• Provide strategic guidance on technical infrastructure improvements and end user experience.• Drive IT innovation for multiple telehealth projects including Virtual Reality and intercontinental platforms.• Review and negotiate master service contracts for new vendors and onboard them with the legal department once approved.• Compose and distribute hospital wide technology road map detailing migration and benefits to users.• Improved user satisfaction with enterprise application upgrades by over 90% through improved operational process and communication.• Manage project portfolio of over $14 million and consistently deliver projects under budget with an average savings of 3%.• Manage relationships with multiple executive teams and translate multiple requirement sets into one technology design.

• Create and execute technical roadmaps aligning with client goals and strategic vision.• Provide customer support for all infrastructure including network, desktops, application infrastructure, telcom, access control, and POS.• Design, deploy, and maintain on site enterprise network for a live theatre client to support POS, show, and management systems.• Design, deploy, and maintain medium scale IP security camera network and hardware for multiple clients.• Design, deploy, and maintain multi-site infrastructure including telecom (SIP), cameras, and network for multiple clients.• Design and deploy cloud based (Azure) company infrastructure including VPN, directory services, and management software (Marketing Client).

• Planned and managed projects within the IT, Software and Hardware groups.• Created comprehensive project plan, TCO analysis, high level architecture, and budget for elastic database reporting project.• Lead effort to migrate and re-architect legacy applications to the Azure cloud.• Managed RAVE software program roadmap and execution including scope, resources, timelines, risks, and deliverables.• Forecasted project budget and resource needs and execute accordingly.• Maintained offshore development team and ensured all cost requirements, integration milestones, timelines, and quality standards were met.• Provided visibility into project progress and deliverables for both customers and executive staff.• Identified and close engineering process gaps and create new methods to streamline the engineering process.• Implemented organization wide processes to fully utilize Jira/Confluence environment and unify software, engineering, and operations teams.

• Managed IT supply chain finances for the corporate segment, reviewed and approved customer requests and purchase orders for item exceeding normal procurement thresholds.• Assisted in the translation of Segment/BU needs and priorities into service requirements.• Acted as Corporate Project Manager for File Optimization Project, Macintosh OS Testing, and HP Printer Program.• Assisted in the coordination of demand forecasting, demand management, and capacity planning for Hosting, Network, and Client Services.• Reviewed TSD's to assess technical impact of services, including the 2013 D23 Expo.• Acted as a last resort for IT related escalations/incidents within the company.• Actively engaged both internal and customer facing projects and provided the company with a technical perspective.• On-boarded Undergraduate Associate for Theme Parks & Resorts TRM team.• Ensured that senior executives received the level of support they expect from IT vendors.• Provided IT contract reviews for both ongoing service and major company projects.• Liaised with IT Vendors and senior company officers when dealing with executive support issues and problem remediation.• Managed transition of users between segments to ensure data integrity and minimal job impact.• Maintained relationships with IT Partners/Vendors to ensure that proper and satisfactory services were provided to The Walt Disney Company.• Reviewed IT hardware and software requests with a technical point of view and approved them under company specific IT guidelines.

* Provided network and end user support.* Maintained network wide digital signage.* Maintained virtual environment (vSphere).* Supported and maintained lab classrooms, classroom machines, projectors, and other equipment.* Maintained user Active Directory database.* Facilitated new hardware installations from end user machines to University servers.

• Provided customer service to both individuals and businesses. • Maintained warehouse organization, and prep products for final delivery. • Supervised preparation of large military orders.