Jonathan Perez work email
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My tenure as a Senior Customer Success Manager has been marked by a steadfast commitment to enhancing customer relationships through innovative CRM strategies. Leveraging over 5 years of expertise in customer success, my focus has consistently been on delivering business reviews that drive value and foster long-term partnerships.My approach integrates a deep understanding of customer dynamics with a proactive attitude toward problem-solving. This unique blend has enabled the creation of tailored success plans, ensuring that every client engagement is optimized for peak satisfaction and retention.
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Senior Customer Success ManagerRediq Mar 2022 - Aug 2024New York, New York, United States-Lead client onboarding, delivering training and aligning platform use with client goals.- Develop and implement customer retention strategies, ensuring high renewal rates.-Oversee daily support operations, resolving client issues promptly.-Led weekly webinars, educating new and existing clients, resulting in improved platform utilization.-Maintained a high retention rate of 90% and up and high service standards by conducting quarterly business reviews. -
Customer Success ManagerRediq Jun 2020 - Mar 2022New York City Metropolitan Area- Engaged clients through onboarding training, enhancing platform understanding and goal alignment.- Discussed client retention strategies, securing renewable agreements and fostering long-term relationships.- Supported daily client-related issues, ensuring prompt resolution and customer satisfaction.- Led weekly webinars, educating new and existing clients, resulting in improved platform utilization.
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Account ManagerRediq Mar 2019 - Jun 2020New York, New York-Trained clients on platform metrics and goals, enhancing onboarding efficiency and client satisfaction.- Facilitated discussions on client retention, leading to successful renewable agreements.- Acted as liaison for client support, resolving issues promptly and improving daily support operations.- Fostered strong client relationships, strategically addressing retention concerns and securing renewable agreements to ensure long-termpartnerships.- Served as primary liaison between clients and support team, swiftly resolving issues and enhancing overall customer experience.
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Sales Specialist / Technical ExpertApple Aug 2014 - Mar 2019Greater New York City Area-Understanding customer needs, then following through with enlightening solutions. -Served as a role model to teammates and demonstrate how to achieve performance goals and how to lead by example to help influence other teammates. -Understand business needs and introduce customers to different teams within the retail store to create partnerships. -Troubleshoot and diagnose software related issues with iOS and MacOS devices. -
Samsung Sales ConsultantMosaic Sales Solutions Jun 2013 - Aug 2014Greater New York City Area-Being solution based oriented with Samsung/ Android OS and Physical hardware related issues. -Lead one-on-one training sessions on Samsung products and services. -Inform customers about Samsung products and services and how it can be implemented to customers needs. -
Sales AssociateSony Jan 2011 - Jan 2013-Skilled at uncovering customer needs and finding the right solutions for them, then following through with enlightening solutions. -Engage customers through live demo and interactions with Sony Playstation products.
Jonathan Perez Skills
Jonathan Perez Education Details
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New Media Technology -
Coalition School For Social ChangeLanguage Arts
Frequently Asked Questions about Jonathan Perez
What is Jonathan Perez's role at the current company?
Jonathan Perez's current role is Senior Customer Success Manager | Customer Relationship Management (CRM).
What is Jonathan Perez's email address?
Jonathan Perez's email address is jo****@****ail.com
What schools did Jonathan Perez attend?
Jonathan Perez attended Laguardia Community College, Coalition School For Social Change.
What skills is Jonathan Perez known for?
Jonathan Perez has skills like Leadership, Product Marketing, Theatrical Production, Piano Performance, Apple Certified, Visual Merchandising, Social Media, E Commerce, Strategic Partnerships, Festivals, Dance, Drama.
Not the Jonathan Perez you were looking for?
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Jonathan Perez
Regional Operations Coordinator At Sound Physicians | Healthcare Administration | Guiding Clinicians Towards SuccessPort St Lucie, Fl2themansfieldgroup.com, pactimo.com -
1ucr.edu -
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3gmail.com, gknaerospace.com, intel.com2 +176051XXXXX
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