Joseph Perry Email & Phone Number

Burlington, Massachusetts, Us

As the Director of Strategic Partnerships with NECINA, I'm focused on building strong partner relationships to achieve long-term goals and objectives. This is a volunteer role.Mission:* Empowering individuals and businesses through technology, innovation, and entrepreneurship.* Nurturing leadership skills, fostering career advancement, and facilitating networking opportunities. * Cultivating inclusive, well-informed, and engaged communities.

San Francisco, Ca, Us

I navigated the challenging period of COVID-19 and achieved remarkable accomplishments. These experiences have allowed me to demonstrate my leadership abilities, strategic mindset, and capacity to drive impactful results within a global executive briefing program. Here are some highlights that showcase my leadership and strategic contributions:► Securing New Investment Amidst Budget Constraints: secured approximately $500k in net new investment for the briefing program, ensuring continued growth and success.► Expanding Reach and Increasing Team Capacity: To enhance the program's impact, I expanded its reach from 2 locations to 3, resulting in the growth of our team from 2 to 10 FTE's.► Driving Increase in Briefings and Customer Attendance: 2020 to 2021, 57% increase in briefings, and 2021 to 2022, a 214% increase. These efforts resulted in over 2,000 customer attendees who benefited from our program.► Spearheading Strategic Initiatives for Flagship Customer Conference: Spearheaded the development and execution of a briefing center at the 2022 flagship customer conference. This initiative facilitated approximately 170 customer briefings, generating an associated opportunity of ~ $432 million. By strategically leveraging this conference, we were able to drive substantial business growth.► Efficient Management of Operating Expense Budget: I managed a $2 million operating expense (OpEx) budget for the broader team during the fiscal year 2022. ► Enhancing Brand Visibility and Thought Leadership: Participated as a presenter in podcasts, expert panels, and prominent conferences such as the 2021 ABPM Fall Conference, 2022 Spring Conference, and the 2022 European Conference.► Developing Strategic Program Roadmap and Driving Growth: Developed a strategic program roadmap that guided our growth and significantly improved results.► Served as the Autodesk Veterans Network Employee Resource Group Finance Chair. Also as a mentor in the Global Mentoring Program.

San Francisco, Ca, Us

Armonk, New York, Ny, Us

Navigated ten career moves throughout my 20 years at IBM, progressing from a Support Analyst to a Global Operations Director. These experiences have provided me with a deep understanding of the organization, honed my leadership skills, and enabled me to build programs that have impacted over ~$12 billion in sales opportunities.My dedication to business acumen, strategic thinking, and fostering transparency and alignment earned the trust of executive leadership. As an IBM Executive stated about my contributions to the Watson Experience Center Program, "Joe brought business acumen, strategy, and credibility to the program, demonstrating alignment, transparency, and real-time performance tracking, earning trust from executive leadership."As the Global Operations Director for the Watson Customer Experience Center Program at IBM I drove operational excellence, shaped the customer journey, and contributed to significant business growth. Here are some of the notable achievements during my tenure:► Operational Excellence and Industry Leadership: Showcased cutting-edge AI solutions to our esteemed clients. Focusing on operational excellence ensured that every client interaction was exceptional, leaving a lasting impact.► Elevating Customer Experiences: Elevated customer experiences resulting in 1,024 client visits, with a total of 15,000 attendees. These engagements opened doors to associated sales opportunities valued at $8 billion.► Amplifying the Brand: By positioning it as an essential driver of sales progression.► Measuring Impact with Data-driven Insights: Established (KPIs) and implemented an integrated dashboard to track and scale the program's impact.► Driving Program Growth: Spearheaded the construction of two new Centers. Significantly expanded our reach, leading to a substantial increase in client team requests. From 611 Center Events in 2016 to 1,592 requests in 2017.► Collaborative Success: Pioneered an internal stakeholder interlock process.

Armonk, New York, Ny, Us

As the Program Director for Business Development & ISVs Global Business Partners at IBM, I was responsible for driving the growth of the ISV partner ecosystem and generating revenue on IBM Power System Linux OS. Here are some of my accomplishments during this time:► Expanding the ISV Partner Ecosystem: I successfully expanded the ISV partner ecosystem, fostering strong relationships and collaboration with ISVs supporting Linux on IBM Power Systems. As a result of these efforts, we achieved an impressive $101 million in revenue for Linux on IBM Power Systems, demonstrating the significant impact of our partnerships.► Driving ISV Application Growth: By implementing strategic initiatives and fostering a supportive environment, I exceeded targets by achieving a remarkable 113% increase in active ISV applications developed for Linux on Power. These applications enhanced the ecosystem and contributed to the overall success of the Power Systems platform.► Engaging Technology Partners in China: Recognizing the immense potential of the Chinese market, I took the lead in developing proposals and enabling technology partners in China. By leveraging my expertise and understanding of the market landscape, I facilitated partnerships and collaborations that opened doors to new opportunities and drove revenue growth.

Armonk, New York, Ny, Us

During my tenure as the Global Program Director for Innovation Center Strategy at IBM, I played a pivotal role in leading the strategic development of the Next Generation Global Innovation Briefing Center program. Here are some highlights of my contributions:► Driving Strategic Development: Spearheaded the strategic development of the Next Generation Global Innovation Briefing Center program.► Delivering Exceptional Customer Service: Prioritized delivering exceptional customer service as a cornerstone of the program's success. ► Driving Revenue Growth: With a strategic focus on revenue growth, implemented initiatives and strategies that directly contributed to the program's success by aligning our services and offerings with market demands and customer preferences.

Armonk, New York, Ny, Us

My tenure as the Regional Manager for the Innovation Center ecosystem at IBM allowed me to make a lasting impact by driving operational excellence, delivering exceptional programs, and fostering collaboration.Played a crucial role in transforming the centers, setting strategic direction, overseeing operations, and ensuring an exceptional client experience. Here are some testimonials and highlights of my contributions:► A Track Record of Excellence: As a Regional Manager, I reported directly to the Director of the Global Innovation Center Program. My commitment to continuous improvement and driving organizational success earned my colleagues and superiors’ recognition. ► A Global Program Executive, my direct manager, described me as “someone who consistently strived to improve the team, myself, and the broader organization.”► Influencing Global Strategies and Tactics: Collaboration was vital to my role as I worked closely with on-site teams and channel partners to influence global strategies and tactics. By sharing insights, best practices, and market-specific knowledge, I contributed to developing and implementing impactful initiatives that delivered tangible results.► Driving Operational Efficiency: I successfully led a $5 million, four-center consolidation effort that resulted in annual savings of $1.8 million after three years. This consolidation optimized operational efficiency, streamlined processes, and enhanced resource allocation.► Delivering Exceptional Programs and Solutions: As the leader of a team of 40 professionals, including two first-line managers. Generated ~ $800 million in revenue contributions. Completing over 370 engagements, with a remarkable satisfaction rating of 97% and 4,704 attendees.► Flagship Client Center Development: I led the developing of a flagship client center in New York City. This $6 million, 20,000-square-foot center served as a showcase for our innovative solutions and capabilities.

Armonk, New York, Ny, Us

My tenure as the Manager of the Software Briefing Program at IBM allowed me to drive exceptional client service, achieve remarkable revenue growth, and contribute to strategic initiatives. Through effective leadership, collaboration, and a focus on excellence, we consistently delivered impactful results for our clients and the organization.Here are some highlights of my accomplishments during this time:► Leading High-Performing Teams: As the Manager, I had the privilege of leading dedicated teams based in Cambridge, MA, and RTP, NC. Through effective leadership and fostering a culture of excellence, we consistently delivered excellent client service, resulting in an exceptional satisfaction rate of 1.25 on a scale of 1 to 5. Our commitment to exceeding client expectations was a testament to the skills and dedication of the team members.► Surpassing Revenue and Key Win Targets: One of my primary responsibilities was driving revenue growth and securing key wins. Through strategic planning and effective execution, we surpassed targets by achieving 120% of our goal. This resulted in a remarkable $855 million in revenue and secured 30 key wins for the organization. Our success was a direct result of our ability to understand client needs, tailor our offerings, and deliver impactful solutions.► Driving Growth and Expansion: I exceeded targets by surpassing the Business Partner (BP) goal by 150%. This accomplishment translated to a remarkable 131% growth in accounts and a significant 113% growth in briefing days. By strategically expanding our reach and forging solid relationships with our partners, we positioned the Software Briefing Program for long-term success.► Strategic Leadership and Collaboration: I was appointed Chair of the WW Software Executive Briefing Program Business Development Committee. I drove strategic initiatives in this role and fostered collaboration among key stakeholders.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

As Principal for Professional Services in the Lotus Brand at IBM, I had the privilege of overseeing the newly launched technical consultant practice. This practice was dedicated to designing, selling, and executing solution-based service offerings globally. Here are some highlights of my contributions:► Establishing a Global Technical Consultant Practice: As the Principal, I played a crucial role in establishing and leading the global technical consultant practice for the Lotus Brand. This involved developing the practice's vision, strategy, and operational framework, ensuring alignment with the organization's goals and objectives. I laid the foundation for a successful and impactful practice by leveraging my expertise and industry knowledge.► Designing Solution-Based Service Offerings: A critical aspect of my role was to design solution-based service offerings that addressed our clients' specific needs and challenges. I worked closely with cross-functional teams, including sales, marketing, and product development, to create comprehensive and innovative service offerings that provided tangible value and outcomes for our clients. ► Driving Sales and Execution Excellence: Besides designing service offerings, I focused on driving sales and execution excellence. I collaborated closely with the sales teams, providing strategic guidance and support to maximize revenue opportunities. ► Global Impact and Collaboration: As a principal, I had the opportunity to work on a global scale, collaborating with teams across different regions and engaging with diverse client portfolios. This global perspective allowed me to understand various markets' unique needs and requirements, resulting in tailored service offerings and exceptional customer experiences. We fostered a culture of innovation and knowledge sharing through effective collaboration, driving continuous improvement and success.

Armonk, New York, Ny, Us

My time as the Technical Manager for Field Support Services at IBM allowed me to lead a high-performing team, manage budgets strategically, and contribute to the growth and success of the Lotus Brand. By focusing on customer satisfaction, continuous improvement, and cross-functional collaboration, we consistently delivered exceptional technical support services to our clients.The North American Technical Field Support Services Team comprised three first-line Managers and 35 IT Consultants and operated with a $12 million budget. Here are some highlights of my contributions:► Leading a High-Performing Team: As the Technical Manager, I provided leadership and guidance to a talented team of professionals within the North American Technical Field Support Services. Through effective management, I fostered a high-performing team culture that excelled in delivering exceptional technical support services to clients. Our collective efforts resulted in high customer satisfaction rates and positive client feedback.► Strategic Budget Management: A key responsibility of mine was overseeing the budget for the Field Support Services team. With a budget of $7 million, I strategically allocated resources to ensure the team had the necessary tools, training, and infrastructure to deliver outstanding support services. We achieved cost efficiencies by optimizing resource utilization and cost management while maintaining service excellence.► Career Progression within the Lotus Brand: Before my role as the Technical Manager for Field Support Services, I held various positions within the Lotus Brand. From being an individual contributor to serving as the Team Lead for Technical Support and Team Lead for Field Support Services, I gained valuable experience and expertise. This progression allowed me to understand the Lotus Brand and its technical support landscape.► Continuous Improvement and Collaboration: I prioritized continuous improvement and collaboration throughout my tenure.

Boston, Ma, Us

Master Of Business Administration - Mba, High Tech Mba

Master Of Science - Ms, Law & Public Policy

Bachelor Of Science - Bs, Business Administration And Management, General