Promoted to Director of Technical Services, playing a crucial role in the leadership team at a leisure travel company. Lead and mentor a team of approximately 20 employees, including network and support managers, fostering a collaborative and high-performing environment. Oversee the entire corporate infrastructure, including data centers, network and server environments, security architecture, end-user support, and risk management. Spearhead transformative infrastructure projects such as data center migrations and CCaaS implementations, driving innovation and efficiency. Develop and implement strategic plans for infrastructure, ITSM, and project management. Manage a $5 million annual IT budget, optimizing resources and maintaining strong vendor relationships. Act as a player/coach, providing hands-on support for network or systems tasks when necessary, demonstrating a commitment to both leadership and technical excellence.

Work as part-time consultant for small to medium businesses helping with IT needs including network engineering, cyber security, and systems administration.

IT Administrator at The Chickering Group / Aetna Student Health