Peter Eck Email & Phone Number

Chicago, Illinois, Us

- Contributed over 400 pull requests using Git, Jira, Terraform, Bitbucket, and Jenkins- Built dashboards in NewRelic, enhancing team observability for managed services- Reviewed and analyzed team member pull requests, ensuring code quality and adherence to standards- Automated manual processes with bash scripts, saving over 10 developer hours per week- Led training and maintained documentation to ensure best practices- Spearheaded incident response including proactive communication with executive stakeholders, ensuring a 10-minute SLA

Chicago, Illinois, Us

- Triaged and resolved over 2,300 tickets, consistently exceeding SLA expectations- Built and executed SQL queries across PostgreSQL, MySQL, and SQL Server- Collaborated with technology teams to design and implement an organization-wide process for managing access and permission requests, prioritizing efficiency and security

Chicago, Il, Us

- Managed 1,750+ inbound client tickets, regularly outperforming SLA and customer satisfaction rating requirements- Partnered with client success, implementation, engineering, and other departments to provide a positive customer experience- Automated manual tasks with JavaScript and Bash, saving over 50 hours per month

- Managed a portfolio of 40 clients surrounding their email marketing campaigns- Analyzed and reported on performance metrics, facilitated email production processes, and met with clients both over the phone, as well as in-person to foster and maintain relationships between the company and the client. - Served internally as reporting development lead which included collecting and analyzing trend data to develop reports, facilitating changes to an internal reporting platform, and pioneering a training program for employees on the use of Google Analytics, resulting in an 89% certification rate among all employees.

Evanston, Illinois, Us

- Managed a portfolio of 75 high-touch clients including analyzing and recommending campaign strategies- Worked with other Senior Account Managers to facilitate education and conduct training on reporting platforms such as Google Analytics and Google AdWords- Attended automotive conferences on behalf of the company to learn the latest trends and products.

Evanston, Illinois, Us

- Managed a portfolio of over 60 clients, developing and maintaining relationships through contact with clients and agencies by utilizing monthly meetings to review account performance and areas of opportunity. - Provided strategy recommendations based on campaign performance and analytics in all company product offerings, including PPC, SEO, Display Advertising, Remarketing, Social Media, Reputation Management, Video Advertising, and Facebook Advertising.