J Peter Maughan Email & Phone Number

Orem, UT

Customer advocate and voice. Delivering quality of service through process improvements and technology innovation. Responsible for leading an international team supporting trillion of transactions on Adobe's Digital Experience Platforms. Leader and strong team builder through personal feedback and transparent conversations.

Greater Salt Lake City Area

Responsible for all online marketing channels of email, natural and paid search, display ads, competitive shopping engines, and affiliates. Responsible for the Overstock.com total website experience from design to promotional campaigns. Other areas of responsibility are Co-op sales for website “unit” placements, Overstock.com’s customer loyalty program.

Responsible for creation of the analytical teams at Overstock.com focused on the pricing, forecasting, demand management and life-time value of a customer. Delivered enterprise applications from business partner SAS to solve the business problems of pricing, forecasting and merchandise planning.

Responsible for the management of 110 software development and testing professionals on 18 agile teams. Teams worked on all aspects of the company including finance, shipping distribution, ERP, HR, customer care and partner care, website, search, loyalty, co-op and checkout. Responsible for developing operational processes around code management.

Responsible for the customer facing shopping web site performance and service availability. Manage teams focused on data center, database, network, storage and security services. Successful projects included disaster recovery, change management for the deployment process to the production environment. Responsible for developing operational processes around.

Managed world wide staff of 220 people and operating budget of $45M. Responsible for global application development for all functional business applications and infrastructure for this $1.B software services company. Scope of application services included ERP, CRM, HR and the corporate services of consulting, technical support and training services..

Managed staff of 45 people and $16M budget. Responsibilities included global ERP systems to manage revenue, expenses and product distribution for the corporation. As project director, responsible for global ERP project to replace legacy ERP with Oracle 11i E-business suite. Accountable for PeopleSoft applications in support of HR and Training Services.

Managed staff of 150 and $89M budget. Responsible to support all corporate business functions with global IT infrastructure in 39 countries in North America, Europe and Asia Pacific. Teams included global voice and data, data centers, application support, web services, database services, help desk and desktop field services. Managed IT infrastructure.