José Ferreira Email & Phone Number

Porto District, Portugal

Porto, Portugal

• Design and implement scalable, reliable, and efficient network solutions, ensuring they align with business objectives.• Configure and maintain routers, switches, firewalls, and other network devices to optimize network performance and security.• Configure and maintain switches, firewalls, and other network devices at a datacenter.• Monitor network performance, troubleshoot network issues, and implement proactive measures to ensure optimal uptime and responsiveness.• Create and maintain detailed network documentation, including diagrams, configurations, and procedures, to facilitate troubleshooting and future upgrades.• Assess network capacity requirements and plan for future growth by recommending hardware and software upgrades.• Work closely with cross-functional teams, including IT, security, and operations, to ensure seamless communication and integration of network services.• Diagnose and resolve network-related issues in a timely manner, providing root cause analysis and implementing solutions to prevent recurrence.• Stay up-to-date with industry trends, emerging technologies, and best practices to continuously improve network performance and security.

Porto, Porto, Portugal

• Act as the primary responder for escalated network and security incidents, investigate and analyze the root cause, and take appropriate action to mitigate threats.• Diagnose and resolve complex network and security issues, collaborating with Tier 1 and Tier 3 teams when necessary.• Maintain detailed records of incidents, actions taken, and their outcomes for post-incident analysis and reporting.• Conduct in-depth analysis of security events, conduct threat assessments, and provide recommendations for enhancing security posture.• Assist in the coordination and implementation of software and firmware patches and updates to ensure system integrity.• Promote cybersecurity awareness within the organization by providing guidance and training to colleagues across all departments.

Porto, Portugal

• Lead, mentor, and coach a team of NOC technicians, ensuring their performance and development.• Take charge of incident response, ensuring that network incidents are identified, classified, and resolved in a timely manner, following established procedures and protocols.• Provide expert-level technical support to resolve complex network problems.• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting guides.• Collaborate with network engineers to identify opportunities for network optimization and enhancement, implementing changes as needed.• Ensure that network security measures and compliance requirements are met, including firewall configurations, access controls, and patch management.• Collaborate with other IT teams, including security, infrastructure, and applications, to ensure seamless integration and communication across the organization.

Porto, Porto, Portugal

• Continuously monitor all IT assets using monitoring tools to detect and respond to incidents, alarms, and anomalies.• Perform initial troubleshooting of network-related issues, including connectivity problems, hardware failures, and configuration errors.• Document and track incidents, service requests, and changes using a ticketing system. Ensure timely resolution based on a Service Level Agreement (SLA) and escalate more complex problems to higher tiers.• Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps.• Participate in routine maintenance activities, such as patching, upgrades, and configuration changes, during scheduled maintenance windows.• Provide excellent customer service and technical support to internal teams and external customers, assisting with inquiries and issues related to network services.