• Led the end-to-end project management of a large-scale SD-WAN (Software-DefinedWide Area Network) rollout across 300 sites in the West Coast region, successfullycompleting the project within a 1-year timeframe.• Conducted in-depth analysis of Wi-Fi connection events, resulting in annual cost savingsof $300k through optimized endpoint configuration and troubleshooting efficiencies.• Headed the development and implementation of IT-focused disaster recovery plan(DRP) for 50+ business units in the Pacific Northwest region, ensuring the continuity ofcritical business operations during the COVID-19 pandemic.• Collaborated with cross-functional teams to deploy and configure firewall solutionstailored to support SCADA systems.• Crafted PowerShell scripts to automate various tasks, conduct Wi-Fi/networkdiagnostics, and streamline Active Directory administration processes.

• Led comprehensive hardware and software support, deployments, onboardingprocesses, maintenance, troubleshooting, and lifecycle management initiatives for a callcenter handling annual transactions totaling $300,000,000.• Oversaw and cultivated customer relationships while serving as the primary escalationpoint for support incidents, ensuring prompt resolution and bolstering client satisfaction.• Collaborated with the SOC (Security Operations Center) to migrate IP cameras fromlegacy to new IP spaces, ensuring maximum availability of surveillance operations.• Partnered with legal and investigative teams to gather relevant evidence for incidentresponse, digital forensics investigations, and legal proceedings.

• Delivered top-tier technical support and customer service to the local Americancommunity, ensuring unparalleled assistance and satisfaction.• Executed impeccable network and Wi-Fi installations, ensuring seamless connectivityand optimal performance.• Engineered tailor-made, high-performance custom computers meticulously crafted tomeet specific user requirements, incorporating cutting-edge components and optimizedconfigurations for superior functionality and reliability.

• Managed the flawless deployment of more than 200 computers within a fast-paced callcenter environment, orchestrating swift and efficient software upgrades to maintainuninterrupted operational efficiency.• Revamped and optimized ethernet patch cables for over 400 devices in a dynamic callcenter environment, enhancing network connectivity and reliability to maximizeoperational performance.• Produced informative and engaging technical training videos tailored to business users,facilitating effective knowledge transfer and empowering them to leverage technologymore proficiently.

• Oversaw the implementation and management of DOD 8570 Security Training Program,ensuring compliance with DOD regulatory standards and equipping 1000s of personnelwith essential cybersecurity skills and certifications.• Provided expert guidance and mentorship to students, resulting in unprecedented levelsof course completion and achievement within the Army Europe IT Training Program.• Championed comprehensive security awareness training initiatives empoweringpersonnel with the knowledge and skills necessary to proactively mitigate security risks,and foster a culture of vigilance and resilience within the organization.