Jason F. Email & Phone Number

Kirkland, WA, US

Seattle, WA, US

Houston, Texas, US

• Led the end-to-end project management of a large-scale SD-WAN (Software-DefinedWide Area Network) rollout across 300 sites in the West Coast region, successfullycompleting the project within a 1-year timeframe.
• Conducted in-depth analysis of Wi-Fi connection events, resulting in annual cost savingsof $300k through optimized endpoint configuration and troubleshooting efficiencies.
• Headed the development and implementation of IT-focused disaster recovery plan(DRP) for 50+ business units in the Pacific Northwest region, ensuring the continuity ofcritical business operations during the COVID-19.
• Collaborated with cross-functional teams to deploy and configure firewall solutionstailored to support SCADA systems.
• Crafted PowerShell scripts to automate various tasks, conduct Wi-Fi/networkdiagnostics, and streamline Active Directory administration processes.

Houston, TX, US

• Led comprehensive hardware and software support, deployments, onboardingprocesses, maintenance, troubleshooting, and lifecycle management initiatives for a callcenter handling annual transactions totaling $300,000,000.
• Oversaw and cultivated customer relationships while serving as the primary escalationpoint for support incidents, ensuring prompt resolution and bolstering client satisfaction.
• Collaborated with the SOC (Security Operations Center) to migrate IP cameras fromlegacy to new IP spaces, ensuring maximum availability of surveillance operations.
• Partnered with legal and investigative teams to gather relevant evidence for incidentresponse, digital forensics investigations, and legal proceedings.

• Delivered top-tier technical support and customer service to the local Americancommunity, ensuring unparalleled assistance and satisfaction.
• Executed impeccable network and Wi-Fi installations, ensuring seamless connectivityand optimal performance.
• Engineered tailor-made, high-performance custom computers meticulously crafted tomeet specific user requirements, incorporating cutting-edge components and optimizedconfigurations for superior functionality and.

Houston, TX, US

• Managed the flawless deployment of more than 200 computers within a fast-paced callcenter environment, orchestrating swift and efficient software upgrades to maintainuninterrupted operational efficiency.
• Revamped and optimized ethernet patch cables for over 400 devices in a dynamic callcenter environment, enhancing network connectivity and reliability to maximizeoperational performance.
• Produced informative and engaging technical training videos tailored to business users,facilitating effective knowledge transfer and empowering them to leverage technologymore proficiently.

Cary, NC, US

• Oversaw the implementation and management of DOD 8570 Security Training Program,ensuring compliance with DOD regulatory standards and equipping 1000s of personnelwith essential cybersecurity skills and certifications.
• Provided expert guidance and mentorship to students, resulting in unprecedented levelsof course completion and achievement within the Army Europe IT Training Program.
• Championed comprehensive security awareness training initiatives empoweringpersonnel with the knowledge and skills necessary to proactively mitigate security risks,and foster a culture of vigilance and resilience.

Bachelor Of Science - Bs, Information Technology Security

Associate Of Arts - Aa, Information Technology Networking