●Implemented automatic backups for critical financial data, significantly boosting data redundancy and reliability.●Successfully met key insurance requirements for disaster recovery, enhancing organizational resilience.●Played a central role in ensuring the financial security of the organization through strategic data management.●Contributed significantly to maintaining operational integrity by safeguarding essential financial information.● Responsible for all aspects of IT from networking and storage to security and device provisioning.

● Investigate break / fix and advisory cases. Issues primarily pertain to Intune administration, but also include Exchange, Azure, Active Directory, Sharepoint, Bitlocker, and other Microsoft products.●Enhanced client satisfaction through comprehensive training in Exchange and Intune, gaining a deep understanding of the Microsoft ecosystem. This expertise facilitated improved email management and endpoint network control, contributing to a more secure and efficient client environment.

● Led help desk and site support teams, handling escalated issues and coordinating with engineering; trained team members for optimal performance.● Managed RMM for 200+ clients in hybrid Windows environments, responsible for all severity one issues across varying business sizes.

● Conducted triage and troubleshooting for UHG software products through calls and emails, focusing on Java EE applications and Oracle database for claims processing.● Performed remote product analysis on client installations utilizing SQL, and hosted meetings with client management and technical staff to resolve issues or present analytical results.

● Provided Technical Support to a diverse group of users & equipment in a multi-site Active Directory environment.● Responsible for training help desk staff on incident intake handling and escalation. Developed and supported PowerShell scripts for use in the help desk.● Contributed to a knowledgebase of documentation for users and other IT staff, using company wiki, SharePoint, and network shares.