João Santos Email & Phone Number

Lisboa

São Paulo, São Paulo, Brazil

Responsible for consolidating all service channels data and reporting daily to Management. Showing the opportunities and insights to better each service provided. Responsible for the preparation of the daily lead basis for active calls.

- Routine based on BI analysis focused on sales growth, customer satisfaction and loyalty.- Daily analysis of the links and sales curve improve the assertiveness in the planned sizing.- Planning, programming and supervision of the operation activities (performance and level of service), aiming to ensure the fulfillment of defined goals, within the standards of quality, costs and safety.- Construction of historical bases of all operational indicators- Automation and creation of interactive reports and dashboards facilitating the visualization of indicators for both management and operational area.- Producing insights through statistical analysis to assist senior management in decision making.- Experience in the development of financial reports and performance monitoring, support to the processes of calculation, preparation of studies and specific analysis of the area (analysis of viability of new business, optimization of results, etc.), preparation of presentations of results, special analyzes for partners and sales channels. Advanced knowledge of Office tools (Excel, Access and PowerPoint).- Hygiene, treatment and enrichment of base for sales recovery asset.- Management of the budget flow of the customer service and telesales sectors- Monitoring budget and forecast area- Management of the planning and projects department of the receptive and active telesales department.

Master Of Business Administration - Mba, Analytics In Big Data

Bachelor Of Engineering (B.E.), Engenharia De Produção

Tecnologia Em Processamento De Dados