Joseph Grusling Email & Phone Number

Grand Rapids, Mi, Us

* Researching, defining and championing various DevOps practices, tools and process improvements.* Researching, understanding and implementing infrastructure and development best practices* Constantly improve the practices of the engineering teams to deliver the highest quality products while staying within client budgets* Enabling other developers through mentoring & pairing* Provide valuable insights to the architecture team when designing solutions for clients during the presales or implementation phases* Contribute to the ongoing development of projects

Grand Rapids, Mi, Us

Us

Lead design and development of a suite of .NET WPF desktop applications used for industrial inspection with over 150 installations.Conceive, develop and maintain a web application for self-serve customer licensing. Saved support division significant man hours over previous manual process and improved customer experience by allowing 24-7 service.Install and maintain internal infrastructure, including network (Ubiquiti Unifi), phones (FreePBX), virtual machine hardware (VMWare ESXi) and critical services (GitLab instance and custom web services).Manage team of technical representatives including training, scheduling, and providing employee feedback to maximize customer experience.

Us

Worked directly with customers and third-party vendors to resolve complex system integration issues. Acted as liaison between customers and development team by translating customer needs into concrete development tasks.Partnered with sales team to deliver technical sales presentations and answer specific customer questions, resulting in a much faster sales cycle. Performed in-person onboarding of new customers including custom installation/integration, configuration, and training.Created a utility to automate the imaging and deployment of disk images to provide snapshot-like functionality on physical hardware.Designed and developed an automated UI testing tool utilizing AutoHotkey.

Round Rock, Texas, Us

Answered inbound calls to evaluate and interpret customers’ needs based on usage patterns and provide individual solutions.Participated in a pilot program focused on streamlining the purchase process by enabling customers’ to complete transactions online therefore reducing phone time, sales pressure, buyer’s remorse and returns.

Sales representative (2007)Greeted customers, entered repair orders on computerized system, and assigned said orders to techniciansPrepared written estimates, identified additional repair needs and notified customers of recommended repairsCompleted store opening and closing procedures including closing out cash, check and charge receiptsLube technician (2000-2006) Trained up to six new employees on day to day operation including opening and closing shop, selling and mounting tires, changing oilHandled hazardous waste materials and took proper steps for disposal

Bachelor Of Arts, General Business Administration / Pre-Law

Education record