James Hughes Email and Phone Number
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James Hughes phone numbers
James Hughes is a Product Strategy and Operations, GenAI Monetization at Meta. He possess expertise in bloomberg terminal, microsoft office, customer service, microsoft excel, microsoft word and 65 more skills. He is proficient in American Sign Language. Colleagues describe him as "James has a keen sense of discerning the business value as well as building spectacular and user-friendly Dashboards and Data-driven applications with sophisticated tools like R/Python, KNIME and TensorFlow etc. In addition to this James has impressive strengths in Analytics, Product Management and Innovation in Financial Services Industry. He is a rare find!" and "Working with James was a pleasure. He had a great work attitude and got along well with everyone in the office. We worked on several small projects together and he completed objectives on time and most importantly was proactive in reaching out and keeping stakeholders informed. Most notably was his success in creating mission critical dashboards for the executive leadership team. I highly recommend James."
Meta
View- Website:
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- Employees:
- 136862
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Product Strategy And Operations, Genai MonetizationMetaSeattle, Wa, Us
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Senior Ml Program Manager, Genai MonetizationMeta Feb 2024 - PresentMenlo Park, Ca, Us
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Senior Ml Program Manager, Instagram Well-BeingInstagram Mar 2021 - Feb 2024 -
Senior Analyst, Shared Services & TransformationTwitter Jan 2019 - Mar 2021San Francisco, Ca, Us• Created 8 Actionable Dashboards in Salesforce for VP/CAO/Sr. Director level stakeholders in key Finance, Operations, and Product orgs for visibility on Twitter case management performance metrics.• Acting Scrum Master on Twitter Salesforce agile development team to facilitate release planning, sprint planning, backlog grooming, quality assurance, and prioritization for several key Salesforce development projects impacting company-level OKRs.• Led initiative to increase CSAT Response Rate at Twitter for internal employee tickets from 2% to 12%.• Wrote detailed user stories in JIRA for Salesforce engineering team development on Flexible Work Program internal forms, which has handled over 500 high urgency COVID-Related working arrangements in 2020.• Coordinated launch of new global Source-to-Pay AP Inquiry processes in Salesforce Service Cloud with 10,000 ticket volume per month. -
Program Manager Ii, Digital TransformationTwitter Nov 2018 - Jan 2019San Francisco, Ca, Us
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Program Manager, Last Mile ProductAmazon Sep 2017 - Oct 2018Seattle, Wa, Us• Supported the Value Added Services team through creating project plans to track roll-out of new DSP Owned Device programs, including program flash program updatesand weekly reports on device rollout in the North American logistics network.• Worked with Amazon Logistics finance business partners to create an UnplannedDelays (UPD) Cost Tableau dashboard to identify main cost drivers for each deliverystation, enabling the organization to decrease total UPD cost by 25%.• Created high visibility reporting for senior leadership to track North America StationOperations compliance to Work Summary Tool, which decreased invoice disputerates from 25% to 10% over a 3 month time period.• Created an actionable Invoice Adjustment Dashboard in Tableau to identify the topcost adjustments reasons in invoicing, and created a standard operating procedure with AMZL Finance to follow up with trouble stations in the network reducing the total number of adjustments per week by 45% in the NA network. -
Business Analyst, Alexa Machine LearningAmazon Oct 2016 - Sep 2017Seattle, Wa, Us• Improved the product line reporting process to accurately allocate cost to multiple cost centers within Alexa Data Services (ADS). • Aggregated data from across the ADS Organization, and produced a Quarterly Business Review, which provided highlights, lowlights, and focus areas for ADS that was sent out to senior leadership. • Created ADS Customer Reports, providing program status analysis on SLAs and site productivity to each of our data scientist partners. • Created a headcount auditing process, ensuring we meet our hiring goals for our rapidly growing ADS Worldwide Operations team. • Created detailed project plans for each of my reporting deliverables.
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Analyst, Enterprise InfrastructureFidelity Investments May 2016 - Oct 2016Boston, Ma, Us• On EI Express Communications Council creating better ways for information to reach employees• Conducted sentiment analysis in comments for Fidelity internal employee network• Created Data Visualizations in Tableau and ggplot for Database Operations Teams• Manage content on Fidelity Internal page for Data Mining / Machine Learning resources• Used and taught text analytics for multiple use cases in R for large groups of people -
Associate Analyst, Enterprise InfrastructureFidelity Investments Jun 2015 - May 2016Boston, Ma, Us
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Product Manager Co-Op, Quickbooks OnlineIntuit Jun 2014 - Dec 2014Mountain View, California, Us• Maintained backlog of Jira tasks for the Developer Experience v2, decreasing total open task volume by 50%• Managed a team of 35 volunteers for a QuickBooks Connect Hackathon with over 200 developers• Designed 8 new cohort reports with data gathered from the Intuit Developer and Apps.com websites• Worked as Product Manager assigning tasks to the Developer Experience team to fix bugs in DevX v2 website• Created scripts for usability testing to obtain stakeholder feedback for the DevX v2 experience -
Data Analyst Co-Op, TurbotaxIntuit Jan 2014 - Jun 2014Mountain View, California, Us• Managed the user experience team for the Intuit University mobile application, increasing employment interest of university students• Contributed to reduction of TurboTax assisted care contacts (user's open questions) by 1 million by visualizing Voice of Customer data using Tableau• Published eight actionable reports that improved decision making and product experiences• Led winning team in a week long Intuit hackathon by creating a new student-focused recruiting experience• Built reporting for automated IVR that drove key insights and significant change in FY15 strategy
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Business AnalystSito (Information And Technology Services) May 2013 - Dec 2013• Worked as Business Analyst and provided business cases for future growth and implementation of projects• Delivered quality and timely web services to clients in underserved RIT departments• Designed quality user interface with feedback from potential users• Identified risks and prepared risk exposure document
James Hughes Skills
James Hughes Education Details
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Rochester Institute Of TechnologyManagement Information Systems & Economics
Frequently Asked Questions about James Hughes
What company does James Hughes work for?
James Hughes works for Meta
What is James Hughes's role at the current company?
James Hughes's current role is Product Strategy and Operations, GenAI Monetization.
What is James Hughes's email address?
James Hughes's email address is jp****@****rit.edu
What is James Hughes's direct phone number?
James Hughes's direct phone number is +171639*****
What schools did James Hughes attend?
James Hughes attended Rochester Institute Of Technology.
What are some of James Hughes's interests?
James Hughes has interest in Economic Empowerment, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Health.
What skills is James Hughes known for?
James Hughes has skills like Bloomberg Terminal, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Sql, Data Analysis, Access, Programming, Os X, Systems Analysis.
Who are James Hughes's colleagues?
James Hughes's colleagues are Xavi Oliva, Arvind Kumar, Onika L. W., Aya Avishai, Phd, Yipeng Han, Aarzoo Sharma, Evelyn Hubbard.
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