James Pham Email & Phone Number

California, United States

San Jose, Ca, Us

Responsible for expanding the SAP BTP ecosystem through strategic partnerships and innovative technology integration. Responsible for orchestrating Sales Engineering, Technical Marketing, and Technology Partner teams. Also accountable for incubating powerful applications, enhancing Cisco's Full Stack Observability platform, and reinforcing Cisco's commitment to driving customers' success in the digital transformation era.• Developed deep expertise in SAP Cloud ERP and commitment to customer success in Cloud Transformation with SAP RISE.• Supported Cisco field teams, channel partners, and engaged global system integrators in building full-stack observability (FSO) solutions for high-priority SAP customers.• Delivered a multi-cloud observability solution with Cisco Observability Platform in SAP BTP (Business Technology Platform) to enable SAP customers to monitor and manage their cloud-based applications and services across multiple cloud environments (such as AWS, Azure, GCP, and SAP's cloud infrastructure) from a unified platform.• Led Solution Design in Central Monitoring and Analytics of SAP BTP-based tools and Cisco FSO integration with SAP Cloud ALM, SAP Solution Manager, and integrated monitoring solutions (Cisco’s AppDynamics, Splunk).• Utilized AppDynamics SAP Monitoring, led GTM to orchestrate sales motions for sales and marketing, and partnered to accelerate observability solution implementation for SAP customers, achieved operational excellence, resulting in a 15% increase in business process throughput and an 80% reduction in mean time to repair (MTTR).• Led negotiations with cloud providers for infrastructure services, including AWS EC2, EBS, and S3, to optimize cost structures and performance for RISE with SAP deployments.• Pioneered AI-Powered Observability Frameworks for SAP Business AI, enhancing real-time analytics and performance monitoring capabilities across all SAP AI Core services.

Santa Clara, Ca, Us

Accountable for SAP Digital Solution Design, Implementation and System Integration for Life Sciences, Diagnostics, and Applied Chemical Markets.• Delivered SAP Technologies, Digital CRM and Cloud Solutions as Digital Platform, enabling Cross-Lab Enterprise Services: Asset Monitoring, Digital Lab Analytics, Multi-Vendor Services.• Developed 360° analytics solutions using SAP BTP and AWS services for data-driven decision making• Implemented Integration Framework, middleware solutions (SAP CPI, Jitterbit SAP Connector, SAP JCO).• Implemented Non-SAP Systems (SFDC, Eloqua, Oracle etc.) and SAP Business Suites integration.• Led Solution Design in Customer Experience (CX) Portfolio, SAP Sales Cloud, Service Cloud Implementation.• Designed and implemented an AI-powered service management solution using SAP AI Core to automate customer support processes in SAP CRM, including Predictive Maintenance & Spare Parts Optimization. This is integrated with SAP CRM and SAP S/4HANA for spare parts logistics.• Provided leadership in solving customer challenges around spend analysis and financial management by leveraging SAP BTP capabilities, ensuring end-to-end visibility and control over financial processes.

Walldorf, Bw, De

Passionate with customer success, held key technical leadership and management positions for SAP Digital Interconnect Group.Primarily responsible for partnering in intelligent integration for the Intelligent Enterprise Framework, supporting multiple full-cycle SAP S/4HANA implementation projects for SAP Digital Interconnect’s customers and network of partners. • Led RISE with SAP implementations for SAP strategic customers, guiding SAP customers through ERP modernization and cloud migration with Hyperscalers (AWS, Azure, GCP, and Alibaba Cloud).• Developed expertise for SAP customers in RISE with SAP's bundled offering of S/4HANA Cloud, infrastructure, and managed services.• Navigated the complex three-party responsibility model between customers, SAP, and cloud providers (e.g. AWS, Azure, GCP).• Negotiated SLAs for RISE deployments and executed complex SAP service agreements with SAP partners and customers covering cloud services, data processing.• Ensured compliance for SAP S4/HANA customers with data privacy regulations in RISE with SAP contracts and implementations.• Architected SAP landscapes leveraging AWS cloud infrastructure services like EC2, EBS, and S3 for optimal performance.• Led SAP Cloud Adoption workshop for solutions design, extension of SAP S/4HANA systems on SAP Cloud Platform and recommended for SAP customers and partners on SAP development options for extending Lead to Cash / Order to Cash end-to-end businesses.• Additional responsible as SAP Cloud Solutions Lead Architect at SAP Concur IT for Cloud Integration and Adoption.

Walldorf, Bw, De

Responsible for sap alliance partners program for SAP Digital Interconnect’s customers and network of partners.• Delivered workshop on the SAP Enterprise Architecture (EA) Framework for sap partners.• Architected System Landscape & Designed Solutions for Integration Non-SAP Applications to SAP Landscape• Developed Solutions in SAP S/4HANA Cloud Environment and managed the Fiori Apps custom development for SAP C4/HANA Customers (C4C, Hybris integration, Callidus Master Data).• Performed Sales Advisory role in implementing of SAP S/4HANA Cloud Solutions for High-tech Industries and provided Production support for Fiori Apps operation and issues.

Walldorf, Bw, De

• Led the Agile@IT implementation process for SAP global IT and internal Business Units, enabling process toward the agile enterprise-digital-transformation-cloud.

Walldorf, Bw, De

• Led Intelligent Service Desk Team - developed Machine Learning Applications for Improving Customer Self-service and Intelligent Ticketing Systems.• Led SAP S/4HANA Cloud Integration Topics: Integration SAP CRM with SAP S/4HANA project, Q2C Business Process earlier adoption in S/4HANA.• Led SAP Custom Fiori Development for SAP Digital Connect Customer Services & Support

Walldorf, Bw, De

Responsible for developing strategic SAP partner portals (SAP for Me, SAP Partner Finder, Partner Benefits Catalog) to enhance our partner experience and drive customer success.• Accountable for finance operations processes, providing excellent service and advisory services.• Provided Production Support (Simple Finance, Analytics Dashboard) for SAP’s internal Finance IT Services and IT Application Services.

Walldorf, Bw, De

Responsible for supporting SAP Global channel coverage by rolling out partner services management in a volume, increasing resellers' performance in scalable way.• Led Channel Program Design Team for SAP PatnerEdge leading program, partnered with the digital infrastructure team with an overall mandate to drive SAP partner experience to new heights through programs, policies, benefits, and rewards underpinned by productivity enablers for SAP partners and SAP customers.

Walldorf, Bw, De

Responsible for SAP CRM System Landscape EHP3 Upgrade & HANA Migration Solution Architecture Design, Build, and Operational Support for SAP Mobile Services LoB (Line of Business).

Walldorf, Bw, De

• Responsibility for the complete solutions portfolio enablement services for SAP resellers. Focused on driving increased sales of SAP products through SAP Resellers.• Responsible for the post-sales enablement area globally, including Partner Centre of Expertise (PCOE) and Cloud customer lifecycle management.• Transformation lead for Partner Services Delivery organization globally. People and processes mapping, resources realignment and upskilling plans, Coverage design. KPI Definition and Implementation globally.• Responsibility for supporting IT operational and implementation of SAP (CRM, BI, HANA Analytics) systems for Sybase 365 business operations - mobile services, enterprise messaging services (through M&A processes).

Bellevue, Wa, Us

Responsible as SAP Cloud Solutions Lead Architect at SAP Concur IT for Cloud Integration and Adoption.• Led Assessment on Data Center migration to Cloud (AWS/Azure/GCP public cloud, private Cloud options)• Managed IT projects for integration of Non-SAP applications (SAP Qualtrics, SAP Hybris customers’ applications) to SAP using SAP Kyma open source• SAP Mentoring, SAP IT Integration Architecture.• M&A Integration Project Responsibility, including on-premise SAP System Landscape, legacy systems migration to Hyperscale Data Centers (from on premise to Azure).

Responsibility for supporting IT operational and implementation of SAP (CRM, BI, HANA Analytics) systems for Sybase 365 business operations - mobile services, enterprise messaging services (through M&A processes).• Performed SAP Sr. Solution Architect role for IT Application Services, owning the SAP systems landscape (CRM, BI, HANA Analytics) for Sybase 365 business operations - mobile services, enterprise messaging services.

Atlanta, Ga, Us

SAP Lead consultant for SAP CRM and BI Solution Design and Delivery for Global Interaction Center and E-Commerce Solutions.

Jp

Lead consultant in SAP CRM Project Implementation.

Milwaukee, Wi, Us

Lead consultant in SAP CRM ICWeb 7.0 Implementation.

Provo, Ut, Us

On-site lead for SAP CRM 7.0 Marketing and Pre-Sales Production Support.

Palo Alto, Ca, Us

Enterprisewide Programmer Analyst for SAP and Non-SAP Enterprise Application integration (with EAI tools) within NetWeaver 2004s system landscape.Production Support in Various User Interface technologies (SAP Enterprise Portal, Microsoft .NET, Sharepoint).

Paris, France, Fr

Capgemini North America’s SME in SAP CRM Project Implementation and ECC System Integration (SAP EP, SAP HR, SAP XI Solutions).

Walldorf, Bw, De

CRM Solutions / NetWeaver Product Management & Lead NW Adoption Strategy for SAP Customers.

Walldorf, Bw, De

SAP CRM Standard Product core Development, SAP CRM Service Interaction Center Ramp Up program & Customer Support, technical consulting, and project management.

Master Of Science, Computer Science And Computational Engineering

Master Of Science, Computer Science