🏆Selected as NA SMB Superstar for Leadership for Bi-Month of July and August 2021🏆Responsible for the strategy and execution of SMB Training programs for TikTok North America and LATAM.Oversee Learning and development (L&D) initiatives with a team of eight and an annual budget of > $250KDevelop training for sales vendor onboarding and serve as global training sponsor for > 400 scaled business sellers; create and administer programs in collaboration with regional and global teamsKey participant in the SMB Leadership program, Sales Excellence program, Product Certifications, and cross-functional partner for Sales, Quality, Sales Operations, HR, and Talent AcquisitionOversee global vendor relationships for third-party training across all regions and collaborate with seniorstakeholders to ensure alignment to business goals and global strategy enablementOptimize talent within the organization through training programs that support internal mobilityExecuted, sourced, and implemented Discovery Insights for North America - SMB

Piloted L&D across global retail locations in collaboration with retail and HQ partners to deliver a development curriculum supporting delivery of a world-class customer experience by retail teamsLed strategy, design, and execution of L&D for 12 retail locations and created learning materials and programs for 180 retail employeesManaged and set the annual Retail L&D budget of $75K, opened five new retail locations, and onboarded a 20-person staff at each locationPartnered cross-functionally with the Marketing, HR, and Product Development to ensure seamless learning collaboration; managed procurement and implementation of an LMS for global rolloutDelivered professional development coaching for > 25 prospective new leaders

Spearheaded the development, management, and navigation of an LMS enterprise rollout; tracked and reported on training, surveys, attendance, and participation; supported new products, systems, and process updatesFacilitated 1:1 coaching sessions, and GROW Model coaching for Director and Manager team training; administered and monitored sales development programs for struggling sales repsPartnered with all levels of sales management to continually develop and facilitate onboarding and continuing education programs for international sales teamsInitiated a Sales Rep shadowing program to assess needs in the field and leveraged skills-specific data analysis to create on-demand learning modules for the company-wide LMS

Developing and delivering curriculum, certifications, and online learning platforms for new team members, channel sales clients, support staff, and Client Success Managers.

Responsible for creating a great customer experience. Extremely high level knowledge of Apple products and services. Pace setter for sales revenue and loyalties. Mentor to new and existing employees.

As In-Store Guest Trainer, I was responsible for the on-boarding new employees. This included product training, operational training, and an introduction into Apple culture. I was also responsible for the continued training of current employees for higher learning, new initiatives, and individual development.

I was an entry level Specialist and got promoted to Expert in July 2013 at the same store. I was responsible for introducing customers to Apple products and software.

Was responsible for running shifts and handling cash as well as the on boarding of new employees. Did store daily deposits and opening and closing duties. Was also responsible for the continued training for new and existing employees.