John Pillay Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Provide managed services customers with Tier One and Tier Two technical support for Windows/Mac desktop software, hardware, networking devices, servers, printers, mobile devices, modems, routers, and switches etc.
• Using ITSM tools to log/monitor/close client issues & requests according to policy and procedures (Kaseya,. Connectwise Control/SimpleHelp/Teamviewer/Zoho Assist, Splashtop, etc)
• Perform account management and maintenance for various applications and systems (Azure AD, O365, Citrix VMware
• Communicate with customers at all levels of technical and non-technical skills set

• Certification testing of Portable Intelligence’s warehouse management software RF Plus.
• Create and update user manuals, SOPs and other related documentation.
• Create and execute functional, performance and regression test cases.
• Create, assign and follow-up of trouble tickets, bug reports, test results, scripts and other Quality Assurance documents.

North York, Ontario

• Installed and configured network infrastructure, databases and backup solutions for small to medium sized businesses. Provided LAN design, configuration and administration support on Microsoft Server 2008 and 2012.
• Provided remote and on-site hardware/software installation, configuration, problem analysis and resolution.
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Performed network maintenance, servers and desktop system upgrades including service packs, patches, hot fixes and security configurations
• Liaised with customers and install teams to provide cabling, hardware setup and network infrastructure setup.
• Conducted training workshops for customer’s network and end users to ensure they are able to manage critical situations in a timely manner.

Thornhill, ON Canada

• Provided QA and Production support for OpenScape Contact Center (OSCC) and Circuit application suites. Created and updated test plans and test cases. Executed system, integration, regression and load tests. Documented.
• Created test strategies, matrixes, plans, and test cases for Circuit – Unify’s WebRTC based team communication and collaboration cloud service solution which resulted in bugs being identified and removed.
• Collaborated with Feature Owner to learn and document extensive testing procedures using cURL scripts and in-house TAD configuration tool to spearhead testing of tenant management, storage and licensing features to.
• Logged and managed change requests, collaborating with Development throughout the process.
• Addressed software problems, created trouble tickets, and investigated diverse application related issues (server, web client and iOS mobile client). Worked closely with Development team throughout the bug fix process.
• Performed OSCC Load Tests using phone emulators, media generators and resource monitoring tools which resulted in validation of operating capacities, identification of system degradation elements and ensured the.

Thornhill, ON Canada

Provide advanced technical support for the OSCC suite of products for worldwide customers and solution teams.Support and Maintain Support Lab Network LAN Infrastructure.

Toronto, Canada

Provide system and software support to end-users and network administrators, end-user training and implementation of new business applications.

High School, O Levels & A Levels

It Vocational Training Diploma, Advanced Level - Computer Applications

Diploma, Lan Administration

Bachelor’S Degree, Commerce, First Division With Distinctions

Master'S Degree, Management Of Information Systems