- Administer Microsoft Azure environment, including computers and user objects in Azure Active Directory - Engineer, test, deploy and manage corporate image for all PC/Mac via Intune/JAMF - Perform ongoing analysis of IT processes and workflows as well as hardware and software to determine appropriate improvements - Create and maintain installation, procedure, and support documentation - Oversee the administration, maintenance, and optimization of the company’s NAS server - Utilize unattended remote access (Zoho Assist) to provide support to over 500+ employees between the US and the UK - Provide cybersecurity training on a weekly basis during new hire orientation

- Administer and manage over 200+ employee data in Active Directory, O365, and Azure AD- Provide remote and on-premises support for over 400+ desktop (Windows/MacOS) and mobile (iOS/Android) devices- Assist, manage, and troubleshoot Zoom Phones- Utilize the Jira ticketing system to efficiently manage and track support requests, ensuring prompt issue resolution, and maintaining accurate documentation of incidents, requests, and resolutions.- Deliver white-glove service to C-Level executives with personalized support to high-level executives, ensuring their unique needs are met with meticulous attention to detail, discretion, and confidentiality.- Proficient in basic IT networking skills, including configuration and troubleshooting, with knowledge of protocols such as TCP/IP, DNS, DHCP, and VLANs.- Resolve complex technical issues related to Outlook, including advanced troubleshooting, email configuration, and mailbox management.

- Administer and manage over 200+ employee data in Active Directory,O365, and Azure AD- Provide remote and on-premise support for over 400+ desktop(Windows/macOS) and mobile (iOS/Android) devices- Setup, configure and deploy Windows and Apple desktops and laptops- Assist, manage, and troubleshoot video conferencing tools (MicrosoftTeams, Zoom)- Monitor and respond to department help desk tickets on Jira- Register and track devices through Airwatch MDM- Manage on and off-boardings for all 5 current film productions and 7television productions- Troubleshoot and resolve customer-facing issues with external users inglobal productions- Create and maintain Knowledge-Based Articles for technologies andservices on employee portal

One of the main departments of Information Technology at UC Merced is known as Academic and Emerging Technologies. Academic and Emerging Technologies (AET) overseees anything involving learning and instructional use. This includes technology support for over 100 lecture halls and classrooms, as well as overseeing open-access computer lab management. The AET Student Supervisor works alongside another Student Supervisor to manage and oversee the Student Technology Consultants, as well as handle any administrative tasks assigned by Managing Staff. Job duties include, but are not limited to: ▪ Monitor student tech consultant’s performance, provide training anddisciplinary action as needed, give feedback to staff supervisors, andassisting evaluations. Assist in interviewing and hiring new student techconsultants.▪ Assist staff supervisors in computer labs tasks as needed, includingadministrative tasks, client/event support, lab management, andclassroom/conference room support.▪ Stay up to date with technical information and updates from the full time staff by attending meetings throughout the week and reporting tothem daily▪ Cooperate with the other Student Supervisor in overseeing andmanaging over 20 Student Technology Consultants by assisting themwith their day-to-day tasks an

▪ Provided first response support to faculty, staff, and students inclassrooms, IT supported conference spaces, and computer labs byanswering questions, providing information, and troubleshootingproblems.▪ Provided students and staff access to school printers.▪ Ensured A/V technology is functioning inside 100 rooms with acombination of classrooms and conference rooms.▪ Communicated verbally and in writing to faculty on correct usage ofclassrooms, conference rooms, and computer labs technology.▪ Updated the customer and service desk with status and resolutionthrough ServiceNow ticketing system.▪ Assisted staff and students with installing Cisco VPN to allow them toaccess library database securely

•Analyzed issues and formulate solutions•Routed, troubleshooted, and resolved customer faced issues within the internal company as well as troubleshooted MacOS, Windows, peripherals, and software•Administered and managed over 1000+ employee data in Active Directory, Asset Tracker, and Remedy•Entrusted with imaging over 200+ Mac and Windows operating systems at an efficient speed by having set up an imaging room to image multiple computers instead of one at a time•Updated the customer & service desk with status and resolution through Remedy ticketing system•Managed and provided audio and video equipment of 20+ IT supported conference spaces