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Joaquin Pineda Email & Phone Number
Customer Success Advisor
at
Safe Security
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Advisor
Location
Huntington Beach, California, United States
Company size
Who is Joaquin Pineda? Overview
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Quick answer
Joaquin Pineda is listed as Customer Success Advisor at Safe Security, a company with 980 employees, based in Huntington Beach, California, United States. AeroLeads shows a matched LinkedIn profile for Joaquin Pineda.
Joaquin Pineda previously worked as Director of Customer Experience at Loop Global and Global Manager of Customer Success at Menlo Security Inc.. Joaquin Pineda holds "Ba", Raza Studies from San Francisco State University.
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Safe Security
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Profile bio
About Joaquin Pineda
What People Say About Working with Me: (See recommendations for more details):From Complex Challenges to Impactful Solutions: When customer challenges seem too complex or daunting, I step in to bring clarity and action. Colleagues and clients often mention my ability to transform these high-stakes situations into structured, trust-based relationships. By putting the customer’s needs first, I consistently turn what could be setbacks into lasting success stories.Building Inclusive Teams with Heart: When new hires feel uncertain, I’m the mentor who makes them feel heard and supported. My leadership approach isn’t just about managing a team; it’s about cultivating an environment where collaboration thrives. I share best practices, creating a ripple effect that transforms individual efforts into cohesive team achievements. It’s not just work—it’s a journey toward collective growth.Driving Customer Success Beyond the Norm: I champion a customer-first mindset, guiding customers through changes with empathy and foresight. Those I work with say my thoughtful implementation and strategic foresight turn customer concerns into success milestones. This isn’t just about meeting targets; it’s about building a legacy of trust and loyalty that elevates both the customer and the company.Innovative Execution, One Project at a Time: I’m there to take on the challenge when projects seem to hit an accelerated timeline. Recommendations often highlight my knack for transforming chaos into a seamless launch, using creativity and strategic planning to deliver results beyond expectations. I don’t just get things done; I elevate each project to a level where success is not just possible—it’s inevitable.Empathy at the Core: My positive energy and willingness to teach, even when things get hectic, sets me apart in every recommendation. People say I bring a sense of calm and support that makes them feel valued and empowered. This approach isn’t just a style; it’s a core belief that empathy and compassion are the keys to true business success.
Current workplace
Joaquin Pineda's current company
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Safe Security
8 roles
Joaquin Pineda work experience
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Director Of Customer Experience
Global Manager Of Customer Success
Current
Dec 2019 - Present
Enterprise Customer Success Manager / Design Thinking Facilitator
Jul 2016 - Nov 2019
Global Strategic Account Manager (Tesla); Manager Of Customer Success Americas
- Responsible for managing client deliverables to ensure expectations are met and serving as an escalation point for resolving any customer support issues for UTi Worldwide, a leader in global supply chain management.
- Investigates and works throughout organization with cross-functional teams to create solutions for complex client requests or complaints, particularly when multiple departments or teams are involved.
- Develops and maintains relationships with major clients and establishes rapport with key contacts
- Identifies unique client requirements and operating processes, reporting recommendations to senior leadership on tailoring product and service offerings to best meet needs and grow demand.
- Provides guidance to staff, particularly supervisors and top performing Client Service Representatives to foster career development, inform best practices, and improve morale in the organization.
- Manages a staff with several direct reports.
Sep 2014 - Jun 2016
Enterprise Customer Success Manager
- Responsible for managing all aspect of client accounts on behalf of Gigya, a customer identity management organization that helps companies turn unknown site visitors into known, loyal and engaged customers.
- Manage client accounts across varied sectors, including, but not limited to: retail, e-commerce, sporting organizations, charities, banking institutions and major publishers.
- Managed product implementation from inception to launch and oversaw all subsequent maintenance for key accounts. Consulted with clients on best practices for product features and deployment in order to maximize ROI and.
- Helped the Canadian Olympic Committee increase Facebook campaign conversion rates by 65%.
- Consulted with Dallas Morning News increasing comment activity by 92%.
- Made recommendations to Parentesis to use social share tools differently, resulting in a 70% increase in sharing activities.
Jan 2013 - Sep 2014
Global Key Account Manager
- Managed the onboarding of clients with between $65M and $80M in gross revenue, and a top 5 account, on behalf of CEVA Logistics, one of the world’s leading non-asset- based supply chain management companies.
- Created and managed a team of nine that was consistently ranked “Best in Class” in overall organization during tenure.
- Developed guidelines, procedures and strategies to meet clients’ key performance indicators.
- Collaborated with internal and external clients to maximize profit margins on high volume trade lanes and reduced transit times.
- Presented results, KPI’s, market information, etc. at quarterly and monthly business reviews.
- Exceeded customers’ expectations yielding 98% on-time performance for three consecutive years and engaged worldwide vendors and transport to achieve 100% on-time performance on key projects.
Mar 2007 - Dec 2012
Leadership Development Program
Mar 2007 - May 2007
2 education records
Joaquin Pineda education
"Ba", Raza Studies
San Francisco State University
"Ba", International Relations And Affairs
San Francisco State University
FAQ
Frequently asked questions about Joaquin Pineda
Quick answers generated from the profile data available on this page.
What company does Joaquin Pineda work for?
Joaquin Pineda works for Safe Security.
What is Joaquin Pineda's role at Safe Security?
Joaquin Pineda is listed as Customer Success Advisor at Safe Security.
Where is Joaquin Pineda based?
Joaquin Pineda is based in Huntington Beach, California, United States while working with Safe Security.
What companies has Joaquin Pineda worked for?
Joaquin Pineda has worked for Safe Security, Loop Global, Menlo Security Inc., Opendns - Now A Part Of Cisco, and Uti Worldwide.
How can I contact Joaquin Pineda?
You can use AeroLeads to view verified contact signals for Joaquin Pineda at Safe Security, including work email, phone, and LinkedIn data when available.
What schools did Joaquin Pineda attend?
Joaquin Pineda holds "Ba", Raza Studies from San Francisco State University.
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