As a Vice President of Product Management, I manage products (training) by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, and time-integrated plans for product introduction; developing marketing strategies.

Implemented an online knowledge base to house support and technical documentation.

As a Community Manager, I acted as the first line in onboarding and retention. My role included direct support, advocacy, and management for a client-run online community platform (filled with instructional designers, e-learning developers, training managers, and chief learning officers). I achieved this while maintaining brand continuity and working closely with other departments such as product, support, and marketing. As part of my role, I would research, recommend, and implement engagement tactics, communication planning, metrics, goals, engagement content, and evaluations. With my position, I also acted as a Tier 1 and 2 representatives of support, assisting in a variety of topics, including SCORM, responsiveness, and accessibility. I also actively reported issues and suggestions for the products, as well as a "pulse" of our customer base. During my time with the company, I increased enrollment and engagement, reduced support costs, communicated with customers on a variety of topics, and provided valuable resources. Also, I performed retention marketing duties. In this role, I delivered blog posts, ebooks, whitepapers, press releases, webinars, social media posts, and podcasts promoting the company's product and processes.Due to my increased knowledge of Lectora, ReviewLink, and CenarioVR, I conducted paid training and free demonstrations, both online and in person. During my time as the synchronous trainer for Lectora/Lectora Online, I worked with hundreds of developers and instructional designers to get them comfortable with the product at a fundamental and intermediate level. Customer satisfaction, willingness to recommend, and willingness to prepurchased was 4.5 out of 5.When I worked for the company it was known as Trivantis.

Using Instructional Design models and theories I created SCORM compliant eLearning and ILT content containing software simulations, audio, video and graphics that teach clients (Urgent Care professionals) to use the companies medical technologies (Electronic Medical Record and Practice Management) in their daily workflow. To do this, I used storyboarding, SME consultation, and software such as; Lectora, Camtasia and SnagIt. In February 2015 my team’s responsibility and alignment was changed and I was charged with the task of helping to update the on-boarding process using video. I was given the primary responsibility of using storytelling to explain the products capabilities within a clinics daily workflow. During this time I transitioned to a Mac Book Pro and learned how to use GarageBand, Screenflow, After Effects and Final Cut Pro. Part of this project included learning and using a new knowledge base software to construct, upload and edit content sometimes in HTML, CSS or their proprietary code. I’ve also been responsible for maintaining the LMS (Absorb) by managing users and checking learner progress by running reports.While I was working for this company it was known as DocuTAP

During my time in this position, I lead efforts to manage learning content design and develop processes for Learning Services. My primary duties included directing up to 10 team members in the building of training materials for web-based and instructor-led courses for clients, all while ensuring quality and client satisfaction. With my experience came the ability to properly manage tens and sometimes hundreds of projects, which included training material such as courses, presentations, job aids, simulations, hands-on exercises, scenarios, evaluations, and assessments. Part of my duties included ensuring that team members adhere to training assembly and development standards using client styles, instructional design methodology, and development tools. I would research, evaluate, and recommend emergent trends (internal/external) in instructional design and delivery. I was acting as the first line of testing for many practices, which are now standards. I also participated in training needs analysis with functional stakeholders and Learning Alignment team members and coordinated the transition of content while managing deliverable timelines, multi-tasking, and prioritizing of projects.As an active team member concerned about the professional development of staff and the smooth running of the team, I provided expertise and training in the utilization of multimedia technology and course authoring tools to complete project deliverables. I would write up job aids to assist new and existing teammates in the development process. In doing so, I became a mention doing the process of onboarding new employees. Due to my experience and passion for Instructional Design and eLearning, I also acted as the primary contact and site administrator for a SharePoint based Lectora Community of Practice.I would perform the duties of a Content Assembler.

When needed, I would act as or train a Translation Administrator. These duties included working with clients (NEA and EH&S) to ensure training products translated from English to over 20 languages. This process included; navigate individual documents through the translation process (third party vendor), providing the material to development staff for course creation, and ensuring that it went through the review and implementation process smoothly. By doing so, I was the contact point for providing metrics and communication to global clients. As an active team member concerned about the professional development of staff and the smooth running of the team, I provided expertise and training in the utilization of multimedia technology and course authoring tools to complete project deliverables. I would write up job aids to assist new and existing teammates in the development process. In doing so, I became a mention doing the process of onboarding new employees. Due to my experience and passion for Instructional Design and eLearning, I also acted as the primary contact and site administrator for a SharePoint based Lectora Community of Practice.I would perform the duties of a Content Assembler.

As a Content Assembler, I would build training materials for web-based and instructor-led courses, ensuring quality, and client satisfaction. I did this while adhering to training assembly and development standards using client styles, standards, and development tools. I would manage projects independently to develop multiple types and levels of training materials, including audio, video, and student interactivity. During the creation process, we followed an agile version of ADDIE.As an active team member concerned about the professional development of staff and the smooth running of the team, I provided expertise and training in the utilization of multimedia technology and course authoring tools to complete project deliverables. I would write up job aids to assist new and existing teammates in the development process. In doing so, I became a mention doing the process of onboarding new employees. Due to my experience and passion for Instructional Design and eLearning, I also acted as the primary contact and site administrator for a SharePoint based Lectora Community of Practice.