Managed the East & West Coast U.S. Hardware Depots and Lease Return Facility, including (2) direct reports and (4) support staff. Responsible for the procurement, end user support, inventory control, imaging, software deployment, distribution and reclamation of purchased/leased computers, including integral components. • Desktop Management: Managed PC Leasing Program, responsible for assets from procurement through end of life. Evaluated, approved, and secured pending user hardware requests.• Call Center Operations: As part of a (6) member management team, oversaw the IT Customer Support Service Desk. Supervised (4) direct reports within the Automatic Call Distribution system (ACD) including; ticketing, phone coverage, on-call support scheduling, and workload management.• IT Service Support: Managed a regional coverage team made up of (4) direct reports providing Level 1 & 2 support to end users operating under the Microsoft Server 2008 / Windows 7 / XP / Office 2010 environment.• Escalated Support: Provided direct level 3 support for sensitive/complex inquiries and service complaints.• Specialty Services: Supervised (4) ITCS Specialty Teams; Malware Identification & Remediation; Remote Access; New Employee Account Processing (Active Directory); and Software Deployment.

Supervised regional microcomputer hardware and software procurement, troubleshooting, user support and training. Provided support to all in-house and in-region users including systems integration, analysis & help desk.• Managed (5) direct reports as a customer service team providing primary IT support for the firm’s Mid-West region, including Level 1 and escalated Level 2 & 3 support to 14 branch offices with 380 users and secondary support to the firm’s remaining 1500 users.• Ensured all servers & PC based systems were operating as expected, specify systems available to noncompliant NAP clients for the purpose of remediating their health state to comply with requirements.• Designed and implemented the installation and optimization of the Microsoft Operation Manager 2005 system used to monitor, manage the operations of, and proactively service 212 company servers lowering overall engineering support costs by 38%.• Integrated the HP StorageWorks 1/8 G2 Tape Autoloader and Symantec BackupExec 12 into a complete data protection & disaster recovery management system using a weekly full, and daily incremental backup model that ensures compliance for data backup, testing, archiving and recovery.• Migrated Microsoft Windows Domain Controllers and file/print servers in 14 of 67 branch offices from Windows Server 2003 to Windows Server 2008 and 32 of 62 offices from Windows NT 4.0 to Windows Server 2003 with no significant user downtime during business hours.• Analysis & Reporting: Improved Service Desk operations by 23% by means of tracking selected ITCS performance data through trend analysis. Developed metrics that monitor quantity/quality of services.• Supported Migration of Microsoft Exchange 5.5 SP3 to Microsoft Exchange 2003 Supported moving 1500 Exchange mailboxes, PST conversions, and direct user support for Outlook and mobile devices.

Interfaced with the civil engineering group to provide computer system development support for external client projects.

• Managed (5) direct reports as a customer service team providing primary IT support for the firm’s Mid-West region, including Level 1 and escalated Level 2 & 3 support to 14 branch offices with 380 users and secondary support to the firm’s remaining 1500 users.

• Vice President of OperationsOversaw the daily activities of the company, with emphasis on managing the four member engineering design and manufacturing team. Select, plan, monitor and control product development from conception to production. • Director of Manufacturing & Quality AssuranceEmphasizing organizational, design & system skills. Managed electronic technicians and assemblers for product manufacture, diagnostic evaluation and repair to ensure quality control. • PurchasingProcured required electronic components. Evaluated in place operating & quality control procedures at outside assembly houses. Evaluated product enhancement requests. Coordinated with Controller.• Systems AnalystStudied the organization’s computer systems and procedures and designed information systems solutions to help the organization operate more efficiently and effectively.

Assigned by Dr. William Greiner, Provost, University of Buffalo.• Designed, Implemented & Administered a microcomputer lab for the Department of Social Sciences.

Front House & Stage Monitoring Sound EngineerRoad Crew• Confer with producers, performers, and others in order to determine and achieve the desired sound for live concert production. • Regulate volume level and sound quality during live performances, using control consoles.• Setup, test, and adjust equipment for live performances; tear down equipment after event completion.• Prepare for live concert performances by performing activities such as selecting and setting up microphones, amplifiers, musical instruments, analog and digital effects.• Repair / Replace sound reinforcement equipment.• Transport and haul sound reinforcement, musical instrument and lighting equipment for live concert performances.

• Design, develop, maintain, upgrade and assemble the sound reinforcement and lighting systems owned and operated for live concert events presented throughout the SUNY Buffalo North and South Campuses.• Manage bookings for the various UUAB Sound & Lighting System configurations, (4) Sound Engineers, (1) Lighting Engineer and (8) Member Road Crew.

Crew ChiefFront House and Stage Monitoring Sound Engineer• Confer with producers, performers, and others in order to determine and achieve the desired sound for live concert production. • Regulate volume level and sound quality during live performances, using control consoles.• Setup, test, and adjust equipment for live performances; tear down equipment after event completion.• Prepare for live concert performances by performing activities such as selecting and setting up microphones, amplifiers, musical instruments, analog and digital effects.• Repair / Replace sound reinforcement equipment.

Crew ChiefFront House and Stage Monitoring Sound Engineer• Confer with producers, performers, and others in order to determine and achieve the desired sound for live concert production. • Regulate volume level and sound quality during live performances, using control consoles.• Setup, test, and adjust equipment for live performances; tear down equipment after event completion.• Prepare for live concert performances by performing activities such as selecting and setting up microphones, amplifiers, musical instruments, analog and digital effects.• Repair / Replace sound reinforcement equipment.