Jp Kelly Email and Phone Number

• Conduct thorough audits of employee demographic files, carrier files, and payroll files to identify discrepancies and errors.• Verify the accuracy of data related to employee compensation, benefits, and deductions.• Investigate and resolve discrepancies in records and take appropriate corrective actions.• Maintain accurate and up-to-date documentation of audit findings and resolutions.• Identify opportunities for process improvement to enhance accuracy and efficiency.• Provide support during internal and external audits, including the preparation of documentation and reports.

• Delivered product to an assigned customer base across many industries in the West Michigan Area.• Ensured that customers were satisfied with their product and that their inventories were in line with their seasonal needs.• Educated customers on various coffees, roasts, and blends and use a consultative approach to find out which products best fit them.• Used Odoo on a daily basis to place orders for customers and adjust inventory on delivery truck.

• Co-led Covid Response Team, aimed at minimizing spread of illness in restaurants, resolving staffing issues, and keeping restaurants open during the pandemic.• Supervised 15+ team members; including development, training, and scheduling.• Was responsible for writing/updating all training materials and training new team members, as well as existing team members, on all procedures and regulations.• Used SQL and Excel in conjunction with Salesforce reporting in order to tell stories about the health of our restaurants.

• Supported restaurants regarding food safety and employee illness procedures.• Worked alongside restaurant managers and field operations to provide crisis response when an illness outbreak or food contamination was detected.• Educated store staff on proper hand washing, cleaning, and food preparation.• Tracked virus trends regionally in order to prevent an outbreak at a restaurant(s).

• Handled inbound calls from customers from a large base of clients with efficiency and kindness.• Used a consultative approach to advise customers on how their benefits work for them (including medical, dental, vision, life insurance, 401k, etc.) and enrolled them in these benefits.• Processed dependent verification documents (including birth certificates, marriage certificates, etc.)• Assisted customers with enrollment into COBRA continuation coverage and maintaining their COBRA account.

• Made cold inside sales calls to prospective small business owners in order to sell them a line of credit or a loan for their business.• Managed and grew a pipeline of interested merchants through knowledge of various industries and customer service skills.

• Managed and grew an assigned route of over 125 customers in the Denver Metro area through development of customer relations and product sales.• Made weekly delivery of products to customers. Ensured that each customer was satisfied with the quality of their service and products; took steps to correct if they were not satisfied.• Re-negotiated service contracts and sold new products to customers as necessary.