- Lead, support, and execute global content strategies to educate and support Amazon customers,Customer Service Associates, and internal stakeholders in order to enhance the overall customerservice experience.- Leverage the latest technology and trends in content, machine-learning, and AI to drive industry-leading strategies in support of customers.- Collaborate and build strong working relationships with global partners, product managers, andtechnical personnel from cross-functional teams to identify opportunities for multimedia integration andcustomer experience improvements.- Serve as project manager and strategist for designated projects and strategic initiatives contributing toorganizational goals - ensuring deadlines and milestones are met by documenting decisions and actionitems, leading project calls, providing updates for stakeholders, and conducting post-launch analysis.- Use business metrics and statistical tools to support strategy decisions and measure success.- Co-lead Project Management-Comms Pillar on Amazon Stores Diversity Equity and Inclusion(DEI) Council, coordinating DEI quarterly and monthly business reviews, and supporting overallcommunications strategy.- Project team member for Inclusive Recruitment Toolkit for worldwide customer service organization- providing training and resources to team members involved in the hiring process to ensure thatinclusion and diversity are top-of-mind.

- Lead in-house creative team- Develop company brand guide and creative campaigns designed to reach target customers- Collaborate with Marketing and Content teams on overall creative marketing strategy- Lead weekly creative meetings- Produce, write, shoot, and direct advertising campaigns- Use analytics to drive digital content strategy- Manage budget for the creative department, including part-time and freelance employees- Collaborate with all other departments to develop ideas and features to meet the needs of both internal and external stakeholders- Elected to serve on the Employee Committee, tasked with growing and improving company culture

- Managed weekly project schedule for the department- Produced, shot, and edited video features for social, digital, and game entertainment- Directed, shot, and edited commercial campaigns- Hired and managed part-time and freelance production staff- Promoted from Shooter/Editor to Production manager in December, 2015

- Produced, shot, and edited customer testimonial videos- Took photos for client’s websites and various marketing materials- Helped develop strategies to increase efficiency across various departments within theorganization

- Managed ABC15 Sports social media channels- Developed, shot, and edited stories for daily newscasts and Sunday sports show- Produced weekly half-hour Sunday sports show- Developed relationships to find celebrity guests for Sunday sports show- Wrote articles for the ABC15 website

-Interviewed Mariners players and wrote feature articles for the Times' website covering the team for Spring Training.

-Writer/Reporter for the Arizona State University affiliate of Scout.com covering football, and men's basketball.-Wrote feature stories and game articles while handling the site's Twitter account.

Interned in the sports department during summer 2011 editing highlights for the sports cast and writing anchor's scripts.