Jon Kingston Email & Phone Number

Edinburgh, Scotland, Gb

Seattle, Wa, Us

- Lead, support, and execute global content strategies to educate and support Amazon customers,Customer Service Associates, and internal stakeholders in order to enhance the overall customerservice experience.- Leverage the latest technology and trends in content, machine-learning, and AI to drive industry-leading strategies in support of customers.- Collaborate and build strong working relationships with global partners, product managers, andtechnical personnel from cross-functional teams to identify opportunities for multimedia integration andcustomer experience improvements.- Serve as project manager and strategist for designated projects and strategic initiatives contributing toorganizational goals - ensuring deadlines and milestones are met by documenting decisions and actionitems, leading project calls, providing updates for stakeholders, and conducting post-launch analysis.- Use business metrics and statistical tools to support strategy decisions and measure success.- Co-lead Project Management-Comms Pillar on Amazon Stores Diversity Equity and Inclusion(DEI) Council, coordinating DEI quarterly and monthly business reviews, and supporting overallcommunications strategy.- Project team member for Inclusive Recruitment Toolkit for worldwide customer service organization- providing training and resources to team members involved in the hiring process to ensure thatinclusion and diversity are top-of-mind.

Seattle, Wa, Us

Us

- Lead in-house creative team- Develop company brand guide and creative campaigns designed to reach target customers- Collaborate with Marketing and Content teams on overall creative marketing strategy- Lead weekly creative meetings- Produce, write, shoot, and direct advertising campaigns- Use analytics to drive digital content strategy- Manage budget for the creative department, including part-time and freelance employees- Collaborate with all other departments to develop ideas and features to meet the needs of both internal and external stakeholders- Elected to serve on the Employee Committee, tasked with growing and improving company culture

Us

- Managed weekly project schedule for the department- Produced, shot, and edited video features for social, digital, and game entertainment- Directed, shot, and edited commercial campaigns- Hired and managed part-time and freelance production staff- Promoted from Shooter/Editor to Production manager in December, 2015

Us

Tempe, Az, Us

- Produced, shot, and edited customer testimonial videos- Took photos for client’s websites and various marketing materials- Helped develop strategies to increase efficiency across various departments within theorganization

Phoenix, Az, Us

- Managed ABC15 Sports social media channels- Developed, shot, and edited stories for daily newscasts and Sunday sports show- Produced weekly half-hour Sunday sports show- Developed relationships to find celebrity guests for Sunday sports show- Wrote articles for the ABC15 website

Seattle, Wa, Us

-Interviewed Mariners players and wrote feature articles for the Times' website covering the team for Spring Training.

-Writer/Reporter for the Arizona State University affiliate of Scout.com covering football, and men's basketball.-Wrote feature stories and game articles while handling the site's Twitter account.

Interned in the sports department during summer 2011 editing highlights for the sports cast and writing anchor's scripts.

Master Of Business Administration - Mba, Marketing

Bachelor Of Arts (B.A.), Broadcast Journalism