James Williams Email & Phone Number

England, United Kingdom

Birmingham, United Kingdom

Coventry, West Midlands, United Kingdom

Royal Leamington Spa, Warwickshire, United Kingdom

• Key achievements:
• Delivery of customer segmentation research and analysis and future customer propositions that will shape future service delivery for Wolseley UK and the focus of the transformation programmeResponsibilities:
• Leadership of the customer workstream to deliver a customer centric organisation and fully re-brand the organisation
• Leadership of the sales workstream that will create a new single sales team targeted with delivering £80m additional revenue within 3 years
• Responsibility for all aspects of the workstreams including business case definition, set up of the team, programme planning and risk and issue management and budgetary management
• Definition of workstream benefits, outcomes and deliverables

West Bromwich

• Key achievements:
• Successful delivery of the Target Operating Model transformation programme from programme initiation through to successful delivery of the working model delivering significant benefit for the businessResponsibilities:
• Leadership of programme team
• Responsibility for full programme lifecycle through design, build, test and deployment covering all aspects of the model including process, IT, data and organisation design
• Ownership of the programme transformation and planning approach
• Ownership of the programme change methods

Birmingham, United Kingdom

• Project management of lean process reviews
• Planning and implementation of IT, process and organisational changes
• Project scoping, planning, implementation and reporting
• Risk and issue management
• Senior stakeholder engagement

• Project management of the implementation of a trading organisation within Birmingham City Council
• Scoping, definition and management of the project
• Programme planning and reporting
• Programme risk, issue and dependency management
• Senior stakeholder engagement
• Line management of project team

• Successfully redesigned the programme approach, ensuring the ongoing viability of Customer First
• Working with key stakeholders to agree the scope for the third rollout of Customer First, mobilising a high performing team to deliver the programme
• Accountable for delivering the full programme lifecycle
• Scoping and phase initiation
• Allocation and tracking of £20m programme budget
• Planning and management of programme plan

• Implementation of complex and high volume services into SAP CRM including Revenues, Benefits and Housing Repairs; affecting over 2000 staff in a multi-channel environment (including contact centre, face to face and.
• Management of a team of 35 people including five project managers
• Management of £6.25m deployment budget
• Building of an effective team
• Maximising effective use of resources
• Project planning, risk and issue management

Project management of the implementation of Housing Repairs into the Corporate Contact Centre, including the expansion of the contact centre (facilities, IT and telephony), the design of a new operating model and design of new processes. The service achieved performance standards within two weeks of the implementation and the project was delivered on time.

Masters, Public Sector Management

Pdlgm, Local Government Management

Managing Successful Programmes - Practitioner, Programme Management, Pass

Prince 2 Practitioner, Pass

Champs 2 - Practitioner, Change Management, Pass

Complete Project Management Course - Practitioner, Pass