Jennifer Plaggmier Email & Phone Number

Corvallis, Oregon Area

Seattle Wa

* Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows2000, Windows 7, MS Office, e-mail, Internet connections and hardware/peripherals. * Multitasked in a fast-paced environment, while maintaining an emphasis on quality and customer rapport* Assisted in the implementation of new software as well as upgrading existing software* Communicate via telephone and in writing for all internal departments both Hardware and software support including Windows Vista, Windows 7, MS Office applications, as well as proprietary software * Build rapport with each customer. * Actively listen to customers requests and inquires * Manage and utilize time effectively to ensure customer satisfaction

Newport, Oregon

Greet, register, and provide above and beyond five star service to all guests of hotel.Act as liaison for management, housekeeping, maintenance, as well as restaurant staffOffer top notch concierge services Create and provide sales guideline / hand book to all staffMake and confirm reservations.

Seattle, Washington

Staff management, including hiring / firing, training, scheduling, Greet, register, and assign rooms to guests of motels.Contact housekeeping or maintenance staff when guests report problems.Make and confirm reservations.Issue room keys.Keep records of room availability and guests' accounts, manually or using computers.Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Compute bills, collect payments, and make change for guests.Record guest comments or complaints, referring customers to managers as necessary.Review accounts and charges with guests during the checkout process.Transmit and receive messages, using telephones or telephone switchboards.Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.Clean and maintain lobby and common areas. Date-stamp, sort, and rack incoming mail and messages. Arrange tours, taxis, or restaurant reservations for customers.

* Maintain current customer service level agreements by efficiently answering and troubleshooting telephone queries, e-mails and other media interactions for customers who use wireless data products and services* Troubleshoot hardware/software issues, identify Network/application issues, provide information on how to set-up/use products, and answer pre-sales questions* Resolving technical issues in a knowledgeable and professional manner to internal and external customers* Help to maintain customer service levels by delivering quality conclusions to issues* Use various administrative tools and online resources for troubleshooting and answering customer questions* Use trouble ticketing system for tracking customer interactions and problem resolution* Aid self development by familiarizing self with all applicable wireless data products; after initial intensive training, responsible for own learning process on data cards, phones, connectivity equipment, network services, computer hardware, forthcoming products and services and communications software

* Provided proficient, detail oriented, high level of technical support / help desk support and System administration for both hardware and software on PC platform including Windows, Novell, as well as some Linux and Unix* Installation / Configuration / Maintain / Troubleshoot network including Fault Tolerance, Disaster Recovery, Data Storage - Recovery* Account management / configuration, Network printing * Communicate with department staff for determining future needs including automated solutions. WINS / DNS / DHCP and TCP/IP. Remote access configuration

* Managed (team of four technicians) and Administered company 4.11 Novell based LAN* Install, Build, Repair and Support servers, client PC's, LAN hardware* Installation, Training, and Support of all company software

* Instruct Microsoft Office Suite Applications, Microsoft Operating Systems, and PC Hardware through advanced levels

* Supporting and troubleshooting a DOS based proprietary software system, running on Novell NetWare 3.11. The software included point of sales, inventory, ordering and receiving, membership, and time and attendance functions Supporting and troubleshooting all hardware, including modems, monitors, barcode scanners, printers, check readers, and one server / seven workstation network. Top technician for 3 consecutive

Education record

CLASSES: Demonstrate knowledge of network security terminologies and competencies Demonstrate knowledge of data protection and network.

Education record

CLASSES: Computer Electronics: Board Level Troubleshooting, OHMS Law, DC electronics, Power Supplies, ac signal analysis, series.