Jean - Paul Lamphere Email and Phone Number

As Pro Services Supervisor, trained and led staff on capturing Pro BusinessCustomers by identifying high potential accounts, and building relationshipswith key stakeholders and decision makers.Increased sales by fully understanding customers' business needs andoffering complete solutions.Recaptured lost sales by effectively targeting customer with downwardtrending purchasing.Resolve customer complaints, delivery issues, and material shortages toensure customer satisfaction and retain potential lost customers.

Departments supervised during tenure: Hardware & Tools, Paint & Home Décor, Electrical & Plumbing, Inside & Outside Garden, Front End.Supervise staffs of 5 - 30 employees ensuring that customer satisfaction was the first priority while focusing on growing sales, executing merchandising standards, and inventory accuracy.Utilize servant leadership to train and build teams to achieve and exceed KPI's with a focus on "The Big 3 Priorities" - Clean Safe Stores, Customer Service, In-Stock products.Exceeded Sales vs Target goals in each of the departments supervised.Built teams with greater customer focus, higher employee retention rates, and success achieving KPI's.Selected for Leadership Development Program for high potential department supervisor candidates.

Positions held during tenure: Installed Sales Manager, Delivery Manager.As Installed Sales Manager was responsible for project management of installations coordinating between various departments, delivery and installers. Responsible for resolving all customer issues so that customers are satisfied and Lowe's maintains profitability.As Delivery Manager coordinated deliveries for one of the top stores is appliance sales and commercial (flatbed) deliveries. Managed a fleet of 5 box trucks and 2 flatbed trucks. Resolved all customer issues regarding delivery delays, damages, and scheduling.

Manage high volume retail stores with staff of 12 to 16 employees. Lead district in 2012 for sales to target, sales vs. prior year, and profitability. Maintained “Above Average” customer satisfaction rating for 2012. Increased sales 14% for 2012 over the previous year. Increased sales 4% for 2011 over previous year. Increased Customer Satisfaction Scores from 138 to 151 (company average 140) for 2011.

One of Sixteen Market Representatives chosen to become District Sell Through Manager’s.Drive sales at key vendor storefronts through training, coaching, and relationship building.Develop high level relationships with district and territory key players to create large scale sales events and training initiatives.Built and delivered large scale training events for retail partners to drive sales, promote brand awareness, share technical data, and improve management and coaching skills.

One of four Market Representatives (out of 44) chosen to lead unique sales initiative partnering with single largest reseller.Trained and managed a team of ten Bose employees in select high volume reseller locations.Coached employees to higher performance – increasing sales on average of 17% during a very challenging economic climate.

Chosen for 2008 T4 – Training Towards Tomorrow Team – a small group of elite trainers chosen from Market Representative around the country. T4 is an intensive workshop meant to hone training and presentation skills.One of two T4 members chosen to co-facilitate the Consumer Electronics University training project which focused on redefining a key regional account’s sales strategies and employee coaching methodsOne of two T4 members chosen to co-facilitate Bose Training and Experience Standards for other Bose Business Units within the Wholesale division.Facilitated large experiential classroom training for key regional and national accounts.Developed and executed experiential based installer training for national and regional resellers.Finished at 103% of sales quota and scored “above target” in Customer Experience for 2008.Finished 2007 at 112% of sales quota and #1 in Customer Experience scores.