Jean-Paul Laurent

Jean-Paul Laurent Email and Phone Number

Director of Outsourced Services
Jean-Paul Laurent's Location
Triel-sur-Seine, Île-de-France, France, France
Jean-Paul Laurent's Contact Details

Jean-Paul Laurent work email

Jean-Paul Laurent personal email

n/a
About Jean-Paul Laurent

Seasoned Director with 25+ years’ experience in Information Technologies Services & Support. MBA graduate from Warwick Business School. Proven leader with strong organizational and people management skills. Strengths include client care, human resource management, team leadership, business and technical acumen, excellent written and verbal communication, critical thinking and proficiency in foreign languages. Looking for new opportunities and challenges, possibly outside of IT. Earlier experience in the Leisure, Travel and Tourism sector.

Jean-Paul Laurent's Current Company Details

Director of Outsourced Services
Jean-Paul Laurent Work Experience Details
  • Ibm France
    Director Of Outsourced Services
    Ibm France Jan 2011 - Oct 2022
    Bois-Colombes, France
    Service Delivery Leader, Strategic Outsourcing / Infrastructure ServicesManaged delivery of IT outsourcing and hosting, initially for Small & Medium Business accounts then growing in the course of years to Large Enterprise accountsAccountable for a portfolio of multi-million euro contractsLed local and global Project Office teams of 20+ employeesFocused on profitability, quality of service, delivery excellence and customer satisfaction
    View
  • Ibm France
    Senior Manager, Software Support
    Ibm France Jan 2006 - Dec 2010
    Courbevoie, France
    Managed after-sales Support in France for IBM softwarePerformed second line management of 5 first line managers and a department of 60+ employeesInvested in talent management and leadership development
    View
  • Ibm France
    Manager Premium Software Support - Emea West Region
    Ibm France Jun 2001 - Dec 2005
    Courbevoie, France
    Managed after-sales Support in France and Belgium for Lotus and Informix softwareEnsured first line management of 35+ employeesManaged budgets and improved business and delivery resultsSupervised and performed Premium Support sales
    View
  • Ibm France
    Principal Software Support Account Manager
    Ibm France Jan 2000 - May 2001
    Saint-Quentin-En-Yvelines, France
    Led the Lotus Premium Support team and ensured account advocacy for large European clients
    View
  • Ibm France
    Software Support Account Manager
    Ibm France May 1997 - Dec 1999
    Saint-Quentin-En-Yvelines, France
    Managed relations between Lotus Customer Support and major customer accounts in Europe
    View
  • Lotus France
    Senior Software Support Analyst
    Lotus France Aug 1993 - Apr 1997
    Saint-Quentin-En-Yvelines, France
    Delivered second level support for Lotus software to Western Europe customers
  • Ibm Belgium
    Os/2 Training Engineer
    Ibm Belgium Jan 1993 - Aug 1993
    Brussels, Belgium
    Provided OS/2 trainings in French, Dutch and English.
  • At Several Companies...
    Earlier Positions...
    At Several Companies... Sep 1984 - Dec 1992
    Belgium
    Travel Assistant at AMI ASSISTANCE, Brussels, 1991-1992Site Service, Transport & After Sales Assistant at PORTAKABIN, Waterloo, 1989-1991Travel Assistant at UAP ASSISTANCE, Brussels, 1987-1989Travel Assistant at MONDIAL ASSISTANCE, Brussels, 1986 - 1987Director of Youth Club LE CLOU, Brussels, 1984 - 1986

Jean-Paul Laurent Skills

Management Outsourcing Customer Service Leadership Service Delivery Team Leadership Contract Negotiation Sales It Strategy It Outsourcing Customer Satisfaction Pre Sales Enterprise Software Cloud Computing

Jean-Paul Laurent Education Details

  • University Of Warwick - Warwick Business School
    University Of Warwick - Warwick Business School
    Master In Business Administration
    View
  • Isalt (High Institute Of Animation In Leisure And Tourism), Brussels, Belgium
    Isalt (High Institute Of Animation In Leisure And Tourism), Brussels, Belgium
    Master’S Degree In Tourism & Leisure Animation
  • Saint-Boniface Institute, Brussels, Belgium
    Saint-Boniface Institute, Brussels, Belgium
    Bachelor'S Degree In Modern Languages

Frequently Asked Questions about Jean-Paul Laurent

What is Jean-Paul Laurent's role at the current company?

Jean-Paul Laurent's current role is Director of Outsourced Services.

What is Jean-Paul Laurent's email address?

Jean-Paul Laurent's email address is jp****@****ibm.com

What schools did Jean-Paul Laurent attend?

Jean-Paul Laurent attended University Of Warwick - Warwick Business School, Isalt (High Institute Of Animation In Leisure And Tourism), Brussels, Belgium, Saint-Boniface Institute, Brussels, Belgium.

What are some of Jean-Paul Laurent's interests?

Jean-Paul Laurent has interest in Flying, Environment, Litterature, Science And Technology, Cats, Human Rights, Nature, Movies, Animal Welfare.

What skills is Jean-Paul Laurent known for?

Jean-Paul Laurent has skills like Management, Outsourcing, Customer Service, Leadership, Service Delivery, Team Leadership, Contract Negotiation, Sales, It Strategy, It Outsourcing, Customer Satisfaction, Pre Sales.

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