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@fr.ibm.com
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Jean-Paul Laurent is listed as Director of Outsourced Services based in Triel-sur-Seine, Île-de-France, France. AeroLeads shows a work email signal at fr.ibm.com and a matched LinkedIn profile for Jean-Paul Laurent.
Jean-Paul Laurent previously worked as Director of Outsourced Services at Ibm France and Senior Manager, Software Support at Ibm France. Jean-Paul Laurent holds Mba, Business Administration, Master In Business Administration from University Of Warwick - Warwick Business School.
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Seasoned Director with 25+ years’ experience in Information Technologies Services & Support. MBA graduate from Warwick Business School. Proven leader with strong organizational and people management skills. Strengths include client care, human resource management, team leadership, business and technical acumen, excellent written and verbal communication, critical thinking and proficiency in foreign languages. Looking for new opportunities and challenges, possibly outside of IT. Earlier experience in the Leisure, Travel and Tourism sector.
Listed skills include Management, Outsourcing, Customer Service, Leadership, and 10 others.
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Bois-Colombes, France
Service Delivery Leader, Strategic Outsourcing / Infrastructure ServicesManaged delivery of IT outsourcing and hosting, initially for Small & Medium Business accounts then growing in the course of years to Large Enterprise accountsAccountable for a portfolio of multi-million euro contractsLed local and global Project Office teams of 20+ employeesFocused on.
Courbevoie, France
Managed after-sales Support in France for IBM softwarePerformed second line management of 5 first line managers and a department of 60+ employeesInvested in talent management and leadership development
Courbevoie, France
Managed after-sales Support in France and Belgium for Lotus and Informix softwareEnsured first line management of 35+ employeesManaged budgets and improved business and delivery resultsSupervised and performed Premium Support sales
Saint-Quentin-en-Yvelines, France
Led the Lotus Premium Support team and ensured account advocacy for large European clients
Saint-Quentin-en-Yvelines, France
Managed relations between Lotus Customer Support and major customer accounts in Europe
Saint-Quentin-en-Yvelines, France
Delivered second level support for Lotus software to Western Europe customers
Brussels, Belgium
Provided OS/2 trainings in French, Dutch and English.
Belgium
Travel Assistant at AMI ASSISTANCE, Brussels, 1991-1992Site Service, Transport & After Sales Assistant at PORTAKABIN, Waterloo, 1989-1991Travel Assistant at UAP ASSISTANCE, Brussels, 1987-1989Travel Assistant at MONDIAL ASSISTANCE, Brussels, 1986 - 1987Director of Youth Club LE CLOU, Brussels, 1984 - 1986
Dissertation title: "Measuring Success beyond Financial, Operational and Customer Metrics: Employees as Key Success Factors for IBM France"
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Jean-Paul Laurent is listed as Director of Outsourced Services.
AeroLeads has found 1 work email signal at @fr.ibm.com for Jean-Paul Laurent.
Jean-Paul Laurent is based in Triel-sur-Seine, Île-de-France, France.
Jean-Paul Laurent has worked for Ibm France, Lotus France, Ibm Belgium, and At Several Companies....
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Jean-Paul Laurent holds Mba, Business Administration, Master In Business Administration from University Of Warwick - Warwick Business School.
Jean-Paul Laurent is listed with skills including Management, Outsourcing, Customer Service, Leadership, Service Delivery, Team Leadership, Contract Negotiation, and Sales.
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