Jenny Cheong 钟佩伶 Email & Phone Number

Sheffield, Gb

United Kingdom

Sheffield, England, United Kingdom

• Training staff on import/export procedures and promoting a culture of compliance.• Updating and maintaining training documents and files.• Collating customer feedback to support continuous improvement initiatives.• Sourcing alternative suppliers and purchasing materials

Sheffield, England, United Kingdom

Providing a seamless customer experience by managing both domestic and international order shipments and resolving customer problems. My day-to-day responsibilities include:• Processing orders, organising returns/exchanges, invoicing, and managing imports/exports via air, sea, and road.• Assembling and inspecting shipment paperwork to ensure they meet company standards and international requirements.• Liaising with overseas agents/customers/carriers to resolve outstanding queries.• Monitoring packages in transit and handling the customs clearance process.• Submitting bids on behalf of the company, and negotiating/reviewing purchase and sale contracts.

Manchester, United Kingdom

Managed the learning and professional development of an international student recruitment team of six education advisors based in Malaysia. My main responsibilities included:• Identifying training and development needs through appraisal schemes with the head of department.• Creating and updating training materials based on the needs of the team and partner universities. • Delivering training through webinars and monitoring its effectiveness through surveys and discussions.• Liaising with partner institutions to ensure up-to-date information and accurate advice was provided to prospective students.• Producing content such as student life articles for the ApplicationUK website. • General admin support for the head of department.This was a proactive role which focused on improving the customer experience, and enabled me to practise my communication and presentation skills on a frequent basis.

Manchester, United Kingdom

Provided administrative and secretarial support to the General Manager and Student Visa Service Manager. My main duties involved:• Devising and maintaining administrative systems (both manual and electronic).• Collaborating with Xinlung Visa to provide visa and immigration consultancy services. • Undertaking research and presenting reports to senior management.• Completing additional projects such as event planning (e.g. the company anniversary event).• Translating, revising and editing documents and briefs for clients and senior management.• General admin support.I was promoted after four months in this role.

Sheffield, United Kingdom

Worked closely with the International Experience Team to provide advice and social activities to international students. Main duties included:• Presenting at key events during the orientation programme for international students. • Follow-up communications to prospective overseas students. This was an additional duty based on a recommendation from my line manager.• Translating information from English to Mandarin and Cantonese.• Answering student queries about banking, University registration procedures and support services.• Leading social trips (e.g. to the Peak District and Cambridge).• Overseeing the help desk and conducting airport pick-ups as well as campus tours.• Administration support and data entry.The role offered training sessions and enabled me to challenge myself both personally and professionally. Working with a diverse group of students from all around the world also contributed towards my interpersonal skills.