In charge of a multidisciplinary team of system administrators focusing on operations. Ranging from Linux, windows and database administrators.Plan, prioritize and supervise the daily work using project management and ITIL based tools.- Jira- Service-nowMake sure the ITIL processes are followed in our daily activities.Manage client escalation and emergencies.Plan the work schedules in order the respect our follow the sun model of work hand to hand with other regions in the world.Organize strike teams that needs to tackle specific problems or situation.Hiring process from candidate filtering to job interviews.Write performance reviews for employees and allocate bonus upon performance achievement.Take part in regular management meetings with other regions working in the same team.

Managing high availability environments serving the corporate environment and internet facing services. - Configure and operate load-balancing services on Cisco ACE and Citrix Netscaler. - Manage HA Linux firewalls using IPTables, Quaga, Keepalived and fwbuilder. - Deploy and maintain Cisco switching equipment in the datacenter and remote offices. Worked on different switch series ranging from catalyst 2600, 3750, 6500 to Nexus 5048, 6001, 7000 and FEX.Working knowledge of OSPF routing technology.Deploy and maintain high density wireless network environment using cisco technologies. - Cisco wireless lan controller 5508 - Cisco prime infrastructure - Cisco Aironet access pointsAdvanced skills in monitoring software from Solarwinds. - Network performance monitor - Nconfiguration monitor - Universal device tracker - IP address monitor - Network traffic analyzerWorking knowledge of Nagios/Centreon monitoring software.Resolve customer incidents and requests using service now incident/change management software.Work on call.

Manage a large pool of microsoft servers mostly serving critical internet facing applications. From web servers, sql, clusters to in house software. Operating systems mastered: - Windows server 2003, 2003 R2, 2008, 2008 R2Web hosting services: - IIS 6.0, 7.0, 7.5 with . NET and PHP modulesBuild clustering solutions using microsoft clustering service using storage area networks (SAN).Manage an Active directory domain.Perform the installation of new servers from the physical installation in the datacenter to service configuration.Perform data center work like cabling, racking patching fiber optics.Work on geo-distributed services.Monitor services and servers using Nagios/Centron.Perform regular maintenances and upgrades on critical systems.Work on call

design and implementation of digital security solutions based on computer infrastructure with intelligent features such as face recognition, license plate recognition etc...

IT management, about 20 workstations and 13 serversDesign and implementation of network in new offices plus migration of all the systems.Design and implementation of the web hosting environment.