Experienced professional with a diverse background in hospitality, government procurement, and customer service. Skilled in project management, technical writing, and operations management. Adept at fostering positive customer relationships and optimizing organizational processes. Currently pursuing a diploma in Business Management - Financial Services at Humber College.Feel free to connect!
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Account ExecutiveKastkleenMississauga, On, Ca -
Supply OfficerMetropolitan Manila Development Authority Nov 2020 - Jul 2023Makati, National Capital Region, Philippines1. Review and/or development of technical documents, reports, presentations, and communication letters;2. Organization of and participation in meetings and technical activities;3. Coordination and monitoring of technical and administrative matters for the Project;4. Preparation of weekly and monthly reports on the accomplishments, programs, and activities undertaken by the Authority;5. Delivery of various administrative support involving budget, policies, procedures, organization, planning, contracts, facilities, systems, equipment, supplies, personnel, and special projects.6. Other tasks related to procurement, cost analysis, and supply management. -
Customer Service Team LeadZen Rooms Oct 2018 - Oct 2020Makati, National Capital Region, Philippines1. Directing and overseeing team members, resolving customer questions or complaints.2. Develop programs and procedures to enhance productivity and performance.3. Manage employee schedules and ensure that the department is adequately staffed.4. Identify a solution to a guest’s query and ensure that proper escalations are followed to ensure customer satisfaction.5. Conduct periodic reviews and evaluations of team members and take note of areas for improvement.6. Spearheaded all aspects of supply chain management, including needs assessment, sourcing, inventory management, and material/supplies forecasting.
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Housekeeping SupervisorCity Garden Grand Hotel Apr 2018 - Aug 2018Makati, National Capital Region, Philippines1. Responsible for maintaining guestrooms, working areas, and the hotel premises clean and orderly.2. Coordinate daily housekeeping operations and maintain operating standards.3. Supervise room attendants to deliver excellent guest service and experience.4. Assist housekeeping managers in various activities (Breaking boards, Payroll, Timesheets, Scheduling, and Publishing).5. Daily allocating of rooms and deep cleaning tasks to the floor.6. Checks occupied and departure rooms and attends to guest needs and requests.7. Ensures the entire operation is met as per the hotel’s standards.8. Conducts an inspection of guest rooms.9. Supervision, preparation, and monitoring for constantly improving the company’s inventory and supply system to increase efficiency and reduce unnecessary expenses.10. Assists other departments wherever/whenever necessary. -
Housekeeping SupervisorGreat Wolf Lodge Jan 2017 - Jan 2018Virginia, United States1. Responsible for maintaining guestrooms, working areas, and the hotel premises in a clean and orderly manner.2. Coordinate daily housekeeping operations and maintain operating standards.3. Supervise room attendants to deliver excellent guest service and experience.4. Assist housekeeping managers in various activities (Breaking boards, Payroll, Timesheets, Scheduling, and Publishing).5. Daily allocating of rooms and deep cleaning tasks to floor.6. Checks occupied and for departure rooms, attend to guest needs and requests.7. Ensures entire operation is met as per hotel’s standards.8. Conducts inspection of guest rooms.9. Supervision, preparation, and monitoring for inventory management including other aspects of the supply chain management.10. Assists other departments wherever/whenever necessary. -
Front Office ExecutiveNew World Makati Hotel Nov 2015 - Dec 2015Makati, National Capital Region, Philippines
John Paul Gonzales Education Details
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Business Management - Financial Services -
Management
Frequently Asked Questions about John Paul Gonzales
What company does John Paul Gonzales work for?
John Paul Gonzales works for Kastkleen
What is John Paul Gonzales's role at the current company?
John Paul Gonzales's current role is Account Executive.
What schools did John Paul Gonzales attend?
John Paul Gonzales attended Humber College, Centro Escolar University.
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Paul John Gonzales
Madrid -
john paul gonzales
Business Development Managerawarded Business Consultant | Overseas Project & Clients| Kpo,Bpo, Medical & It Expert | Young Entrepreneur @Rakshan Multi Firms Ownersales Associate Customer Service Representative.Davao -
Paul John Gonzales
Greater Toronto Area, Canada -
John Paul Gonzales
Killeen, Tx1goarmy.com
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