João Pedro Leite Email & Phone Number

Join SAP and create impactful training materials and tutorials for our internal and external collaborators. Develop engaging content, from written guides to interactive modules, to empower users in utilizing SAP's cutting-edge technologies. Collaborate with cross-functional teams, leverage your technical expertise, and contribute to the growth of one of the world's leading technology companies. Experience in content creation, strong communication skills, and a passion for learning are key.… Show more Join SAP and create impactful training materials and tutorials for our internal and external collaborators. Develop engaging content, from written guides to interactive modules, to empower users in utilizing SAP's cutting-edge technologies. Collaborate with cross-functional teams, leverage your technical expertise, and contribute to the growth of one of the world's leading technology companies. Experience in content creation, strong communication skills, and a passion for learning are key. Shape the future of SAP! #ContentCreator #TrainingandTutorials #Technology Show less

The SAP Center of Excellence (CoE) for Spend Management seeks to drive GTM consistency and scale across SAP’s Source to Pay solutions. Joined the Learner Experience (LX) team to support this mission by developing world-class, digital-first enablement experiences for SAP’s customers, partners, and employees.Working alongside the LX team and its stakeholders to execute on the CoE’S pipeline of enablement projects focused on SAP Ariba solution functionality and implementation.

Rio De Janeiro Area, Brazil

Responsible for internal or customer outsourced business processes. This include support of the customer during initial design and implementation, throughout the life cycle of the customer engagement, or for internal business processes required for the ongoing operations of SAP.Core Tasks • Active role in gathering and cleansing data• Provides on-going support customer’s tender management and related data• Implements processes to streamline customer’s needs• Helps… Show more Responsible for internal or customer outsourced business processes. This include support of the customer during initial design and implementation, throughout the life cycle of the customer engagement, or for internal business processes required for the ongoing operations of SAP.Core Tasks • Active role in gathering and cleansing data• Provides on-going support customer’s tender management and related data• Implements processes to streamline customer’s needs• Helps maintain purchasing systems• Escalates data issues• Communication to client through the engagement Show less

Rio De Janeiro Area, Brazil

Creation of training content, which include:* Conducting SME interviews* Identifying training project scope* Building outlines, project plans, storyboards, and other design elements* Building training content for employee, partner, and/or customer consumption* Communicating project status, needs, and other critical information

Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, chat, web-form and phone.Resolves 80% of issues without escalation.Respond to customer inquiries in a timely manner and within service level objectives.Successfully documents all requests through the CRM system while adhering to all documented procedures.Provides general assistance to other teams within Global Customer Support and… Show more Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, chat, web-form and phone.Resolves 80% of issues without escalation.Respond to customer inquiries in a timely manner and within service level objectives.Successfully documents all requests through the CRM system while adhering to all documented procedures.Provides general assistance to other teams within Global Customer Support and Ariba.Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba.Ensures that individual performance meets or exceeds the department standards.All other duties as assigned. Show less

Bachelor’S Degree, Graphic Design

High School, High School/Secondary Diplomas And Certificates