• 3-time recipient of the agency "HEART Award" for displaying outstanding attitude, excellence and teamwork, as well as for working independently to ensure scheduling is accurate and timely in order to deliver excellent service to clients• Establish work schedules and coordinate assignments for staff according to workload, while appropriately matching staff attributes• Identify training and development needs of staff and provide recommendations to the management team• Work together with internal departments and external clients to effectively provide appropriate services to customers• Utilize computerized record management systems to store and process data and to produce reports• Supporting member of the organization’s Communication Committee and Utilization Committee• Collaborate with team members at various levels of the organization to enhance the sharing of knowledge and information• Work across organizational boundaries to improve process effectiveness in various departments and affect change throughout the organization

• Develop constructive and cooperative working relationships with internal clients and external vendors, and maintain these relationships over time• Identify the developmental needs of up to 30 employees; coach and mentor staff to improve their product knowledge and customer service skills• Analyze sales statistics and monitor the preferences of customers to determine sales potential and inventory requirements• Optimize weekly work schedules to reflect projected business needs while managing payroll expenses• Audit daily transactions, implement inventory control systems, manage cash via loss prevention standards• Receiving of incoming freight with audit controls to resolve inventory discrepancies• Direct, coordinate, and review activities in sales and service accounting and record-keeping