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Strategic, collaborative and business-minded talent management leader. Signature strength is alignment of talent and development initiatives with total enterprise strategies. Extensive experience in customer-centered culture change, leadership and management development, employee engagement, technical and soft skills training, talent acquisition, succession planning, and change leadership. Strong communication and leadership skills, and a recognized team-builder.
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Director Talent And DevelopmentMonro, Inc. Feb 2019 - PresentFairport, New York, Us -
Principal AdvisorJpm Talent Development Advisors Feb 2015 - Feb 2019As an independent talent management advisor, Jack worked on a range of strategy, learning and development, and organizational development initiatives. His work over four years includes helping senior leaders solve critical challenges such as:Human capital management systems selection process and requests for proposalLeadership development programs and related succession planning road mapsCompetency and technical-functional skills modelsTraining audit and gap analysesOrganizational design analysis and career pathing road mapsTalent acquisition strategies, including defining employment value proposition Internal communications and change management -- strategy, tactics and content
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Assistant Vice President, Training & Organizational DevelopmentPep Boys 2013 - 2015Bala-Cynwyd, Pennsylvania, UsOverall responsibility for all training, performance management, development and succession planning strategies and tactics. Led a team of about 40, including field training, instructional design, organizational development and systems administration professionals.Improved adoption and effectiveness of role-based training• Support certification requirements and career paths for employees• Increase execution of standard operating procedures• Shorten time to productivity for new hiresFielded development programs for high potential front-line and multi-unit managers• Strengthen succession planning and bench-building• Improve retention, engagement and performance of promotable managersDeployed employee engagement surveys • Put spotlight on how managers really manage, and what to change• Proved that when leaders change, engagement and business outcomes do, too -
Director, Training And DevelopmentPep Boys 2007 - 2013Bala-Cynwyd, Pennsylvania, UsIntroduced mandatory, role-based learning strategy• Created and organized training curricula for specific roles (company-wide)• Strengthened expertise and improved customer experience• Partnered with suppliers to incorporate relevant training contentCreated development programs for high potential front-line and multi-unit managers• Strengthen succession planning and bench-building• Improve retention, engagement and performance of promotable managersImplemented online learning management system • Improved access to just-in-time training• Integrated training assignments and completions with business intelligence reporting
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Director Of Service OperationsPep Boys 2005 - 2007Bala-Cynwyd, Pennsylvania, UsCreated management tools and processes to make standards and management practices more consistent across the organization, improving customer experience• New store visit protocol helped managers drill down to root behavioral causes, not just numbers• Standardized service and tire selling process for more consistent customer experience
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Associate Buyer, TiresSears, Roebuck And Co. 2003 - 2005Chicago,, Il, Us -
National Fleet Account ManagerSears, Roebuck And Co. 2001 - 2003Chicago,, Il, Us
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National Training ManagerSears Tire Group 1999 - 2001 -
Various Store And Multi-Unit Manager RolesNational Tire Warehouse / Sears Tire Group 1993 - 1999Chicago, Il, Us
Jack Macdonald Skills
Jack Macdonald Education Details
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Hartwick CollegeEconomics
Frequently Asked Questions about Jack Macdonald
What company does Jack Macdonald work for?
Jack Macdonald works for Monro, Inc.
What is Jack Macdonald's role at the current company?
Jack Macdonald's current role is Talent Management Leader.
What is Jack Macdonald's email address?
Jack Macdonald's email address is ja****@****oys.com
What is Jack Macdonald's direct phone number?
Jack Macdonald's direct phone number is +121543*****
What schools did Jack Macdonald attend?
Jack Macdonald attended Hartwick College.
What skills is Jack Macdonald known for?
Jack Macdonald has skills like Team Building, Leadership, Training, Management, Retail, Customer Satisfaction, Automotive, Operations Management, Succession Planning, Coaching, Customer Service, Performance Management.
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