Joseph Marcy Email and Phone Number

• Collaborated with cross-functional teams to analyze, understand, and define business requirements and project scope for enterprise level business application feature requests (SharePoint, Dynamics CRM, InfoPath, O365)• Managed entire technical project lifecycle for all SharePoint, InfoPath, and CRM projects (requirements gathering, scheduling, design, development, testing, deployment/implementation, permissions, training, maintenance, and support)• Provided support to 200+ business users for all enterprise level business applications • Maintained SharePoint Central Administration and Dynamics CRM system settings• Collaborated with Infrastructure team to coordinate server updates, configuration, and maintenance for SharePoint and Dynamics CRM environments, as well as Active Directory integration• Proactively identified improvement opportunities across all enterprise level business applicationsMemorable Accomplishments:o SharePoint 2016 UpgradeSuccessfully upgraded our on premise SharePoint 2010 environment to 2013 and then 2016 (double hop) in-house. This was a massive effort shared with our Infrastructure team. My contribution consisted of compatibility testing existing custom front end features, researching and implementing fixes for broken features, building new versions of outdated features (custom search result display templates, a new interactive employee directory page, a tab navigation menu for web part pages), and verifying Search, User Profile, and other service applications, system jobs, and server configurations were set and working correctly.o Launched an internal ticketing system using MS Dynamics CRMTransitioned from a light web based ticketing tool to a feature rich case management system in Dynamics CRM 2015.

• Communicated between project stakeholders and various team members to manage expectations and to ensure that projects progress according to the agreed charter and requirements • Created, maintain and execute work plans related to project scope definition, timelines, schedules, artifacts, and lesson learned• Served as a vendor liaison with Bank technology partners to achieve seamless integration of new products with existing systems and applications• Managed enterprise web content management system (Intranet) for 750+ employeeso Conducted business requirements gathering and documentation sessionso Translated business requirements to technical and functional requirementso Negotiated budget for intranet enhancements and maintenance o Communicated with internal business unit owners and external vendors to facilitate the design, development, testing, and implementation of new intranet features• Developed , modified , and built project plans • Managed, lead, and administered project resources • Monitored project activities and resources to mitigate risk • Implemented and maintain quality assurance processes • Gave presentations and briefings on all aspects of a project • Participated in phase, milestone, and final project reviews

• Managed entire production cycle, which included scheduling, purchasing, receiving, planning, daily communication with hardware and software vendors and clients, build process, and shipping• Managed inventory levels, company web content management system, and digital marketing campaigns• Provided technical support to external engineers and clients• Maintained internal website content management with SharePoint 2007• Maintained external website content management with Umbraco CMS

My position at TWG, Inc., the world’s largest single-source provider of extended service plan solutions, introduced me to the world of corporate IT. • Acted as a liaison between Corporate Systems and TWG business divisions• Participated in Corporate Systems Department strategy• Assisted in enhancing and creating documentation• Attended JAD sessions with upper management and published meeting notes for purposes of system documentation• Drafted an original SLA for in-house services

• Produced technical documentation for hospital intranet and lab systems• Designed and developed web portals for lab managers• Developed work plans in conjunction with a supervisor for SharePoint 2003 portal projects• Consolidated and improved lab functions with the use of SharePoint lists and libraries• Setup and configured software and hardware for internal clients in support of IT Help Desk activities