Jp M. Email and Phone Number

• Streamlined benefit administration for Visa, Mastercard, and American Express credit cardholders, ensuring flawless service delivery and boosting customer satisfaction by 20%.• Conducted in-depth investigations of total loss auto claims, utilizing expertise in Commercial and Personal Auto policies, resulting in a 15% reduction in claims processing time.• Negotiated high-value settlements, achieving a 25% increase in settlement amounts, while strictly adhering to company, state, and federal regulations.• Meticulously managed checks and direct deposit transfers as an Account Signer, ensuring 100% accuracy and compliance in processing.• Reviewed and analyzed investigative information, identifying and mitigating fraud/SIU risks, leading to a 30% reduction in fraudulent claims.• Collaborated cross-functionally with legal, compliance, and risk management teams, ensuring seamless adherence to industry regulations and company policies.• Managed a high volume of benefit inquiries, resolving complex issues with precision and empathy, maintaining a customer satisfaction rate of 95%.

♦ Coordinated daily operations for Trial Defense Services, Fort Lee, Virginia, providing crucial clerical, administrative, and logistical support to four Trial Defense attorneys.♦ Assisted in deposition preparation and pre-trial investigations, contributing to a 20% improvement in trial preparedness.♦ Conducted informational briefings, offering guidance to clients facing adverse legal and administrative actions, resulting in a 15% increase in client satisfaction.♦ Enforced policies and procedures through investigations, maintaining a 100% compliance rate.♦ Conducted training on HIPAA, FOIA, and Privacy Act for base personnel, enhancing overall legal awareness by 25%.♦ Trained, mentored, and counseled four junior paralegals, contributing to a 30% improvement in team performance.

♦ Served as the operations paralegal for US Forces-Korea/Eighth Army, supporting four operational law attorneys during military exercises and wartime operations.♦ Gathered and analyzed information, contributing to a 20% improvement in information accuracy.♦ Utilized Microsoft Office Suite and Adobe Pro to prepare legal documents, improving document turnaround time by 25%.♦ Maintained Operational Law Sharepoint websites, ensuring 100% accuracy and accessibility of legal information.♦ Scheduled and maintained calendars, hearings, appointments, depositions, meetings, and deadlines with 95% accuracy.♦ Facilitated training for junior and senior leaders, maintaining legal workspaces and networks at remote wartime locations, contributing to a 50% improvement in overall readiness.

♦ Provided preliminary legal, administrative, and investigative support to unit commanders and staff, coordinating legal actions effectively.♦ Drafted, processed, and maintained accurate legal forms, documents, and records, ensuring a 98% accuracy rate.♦ Arranged trial exhibits, summarized legal information, and produced routine work reports, contributing to a 25% improvement in trial preparedness.♦ Prepared and processed legal documents, supporting non-judicial and administrative matters with 100% accuracy.♦ Provided legal assistance support, conducting extensive legal research and logistical support for courts-martial and administrative separation boards.♦ Detected and corrected data errors in files, maintaining an accuracy rate of 98%.♦ Prepared and tracked Commanding General legal actions, counseling, mentoring, and training four other paralegals effectively.

Provided legal services in areas of family law, criminal court, landlord/tenant, estate planning, powers of attorney,memoranda of agreement, immigration, and naturalization. Provided clerical, administrative, and logistical support to 9 Trial Defense Attorneys.• Composed, drafted, and revised correspondence and legal documents for clients and attorneys with strict attention to deadlines• Assembled concise document packages for use in trials and depositions with strict adherence to policies and procedures• Provided informational briefings and guidance to clients facing adverse legal and administrative actions