Manage a team of platform administrators and Salesforce developers to build and improve sales and marketing systems. Work with GTM teams to optimize core platforms like Salesforce, Outreach.io, and Marketo, making it easier for teams to do their jobs effectively.

Built and improved internal software systems that helped sales, marketing, and operations teams work more efficiently.• Managed product strategy for Mapbox's core internal tools, including Salesforce and marketing platforms, focusing on making them simple and easy to use.• Played a key role in the company-wide switch to Atlassian tools and created a dedicated Jira solution for collaborating with key customers on new features.• Launched an automation service by evaluating and implementing Workato, setting the foundation for automation that saved thousands of hours of manual work.• Improved core business processes by building custom tools and automated workflows, including AI features that helped teams work faster.

Built and ran the systems and processes that helped our Customer Success and Renewal teams serve customers more effectively. Led a team focused on improving how we support customers at scale.• Set up and managed Gainsight for 70+ team members, giving sales and customer success teams a single place to track and manage customer relationships and standardize Renewals processes.• Created dashboards and reports that helped executives understand customer health and make better decisions about the business.• Built automated programs that reached more customers while reducing manual work for the team.• Worked closely with analytics, finance, and product teams to improve how we track and support customer success.• Created new ways to measure success and track goals across the customer success team, including weekly reporting on key customer projects.

Ran operations and systems for a global customer success team managing $500M+ in customer accounts across US, EMEA, and APAC.• Built and managed Gainsight platform for 100+ team members worldwide, making it easier for CS teams to support customers effectively.• Created new ways to organize and support 85,000+ customers, helping CS teams focus on the right accounts at the right time.• Developed tools that cut planning time in half for territory changes and helped leaders make better decisions about team workload.• Recognized for innovation in automation, winning CS Hackathon and presenting Box's tech touch strategy at Gainsight conference.

Built Redbooth's first program to improve customer retention across smaller accounts. Created reports and dashboards in Salesforce and Gainsight to track customer health, while developing automated ways to help more customers succeed.

Promoted to an operations role in Value Added Services, where I built better ways to track and support customer growth, including automating billing processes and creating data dashboards for the team.

Started in customer success, helping clients get the most value from our software while identifying opportunities for growth.