Jason M. Email & Phone Number

Wellington, Nz

Wellington, Wellington & Wairarapa, Nz

Wellington, Wellington & Wairarapa, Nz

Responsible for everything that has a flashy light. My team is responsible for End User Compute, Mobility, Networks, Data Center, Cloud Compute, Partner management and most importantly our employees digital experience all while keeping the lights on so our customers have a great Z experience.

Wellington, Wellington & Wairarapa, Nz

Bryanston, Johannesburg, Za

Identify recurring incidents and patterns in an effort to improve system stability.Client satisfaction through continual service improvement. Monthly reporting and billing. Identify sales leads for goods and services provided by Dimension Data. Provide guidance and recommendations for the Major Incident Management and Problem Management processes. Contract Management and negotiations.

Melbourne, Victoria, Au

The creation of executive summaries for major incidents, which are distributed to senior management and executives across ANZ group. Problem investigations with technical teams post major incidents, to determine contributing factors, technical cause and root cause. Identify recurring incidents and patterns in an effort to improve system stability. Initiate and run intensive care programs for high visibility incidents that require a heightened level of reporting and remediation activities due to executive interest or inherit risk. Monthly and weekly reporting of problem activities to ensure risk are managed and agreed remediation activities are adhered to.

Melbourne, Victoria, Au

Continuous improvement throughout technology focusing on people, processes and technology. Actively involved in the design and implementation of the ANZ Group Major Incident Management Stakeholder and customer management, increasing customer satisfaction and drive process and its implementation to New Zealand Management and implementation of Service Level Agreements. Service transition of new or changed products and services into production. Management of vendors and service providers ensuring the delivery of services to the bank to the agreed service levels. Problem Management and continuous service improvement. Actively involved in senior management discussions and able to articulate current problems and scenarios to provide remediation. I have built and maintained very effective working relationships with many business units and technology teams within ANZ . I continue to build and maintain these relationships with Australian technology teams in ANZ group to the point where I am considered a key contact. The ability to lead a team of technical resources during a high severity high pressure incident to enable a quick and timely resolution. Continual improvement of the Service Delivery functions within ANZ NZ to ensure we meet the needs of our customers and technical teams. This includes but is not limited to reporting, process and communication guidelines.