Jose Costa Email & Phone Number

Austria

Barcelona, Catalunha, Espanha

In my role as a Senior Customer Success Engineer at Dynatrace, I play a pivotal role in ensuring our customers' success. With a focus on customer onboarding coordination, technical assistance, and proactive account health management, I'm dedicated to helping our clients maximize the value of our cutting-edge solutions. By conducting success reviews, I work closely with our customers to align their objectives with our offerings and create tailored success strategies. This role allows me to… Show more In my role as a Senior Customer Success Engineer at Dynatrace, I play a pivotal role in ensuring our customers' success. With a focus on customer onboarding coordination, technical assistance, and proactive account health management, I'm dedicated to helping our clients maximize the value of our cutting-edge solutions. By conducting success reviews, I work closely with our customers to align their objectives with our offerings and create tailored success strategies. This role allows me to collaborate with cross-functional teams, stay updated on product updates and roadmaps, and contribute to our customers' continuous growth. I'm committed to fostering strong, lasting relationships and driving customer satisfaction in the ever-evolving tech landscape. Show less

Barcelona, Catalunha, Espanha

After two years with the company, I was promoted to Senior Technical Product Consultant. In this role, I've continued to upskill my knowledge, and I further established myself as a go-to person in several Dynatrace-related topics and industry standards technologies.

Barcelona, Catalunha, Espanha

Adding to the duties and competencies described in my latest experience, I've increased my fingerprint on internal processes by leading initiatives and mentorship. On top of that, I'm currently working exclusively with strategic accounts.I've also grown technically by being a go-to person in many product areas and increasing my expertise on industry-wide technologies, such as Kubernetes and cloud delivery solutions, more precisely AWS.Projects:- Improving customer usage of the… Show more Adding to the duties and competencies described in my latest experience, I've increased my fingerprint on internal processes by leading initiatives and mentorship. On top of that, I'm currently working exclusively with strategic accounts.I've also grown technically by being a go-to person in many product areas and increasing my expertise on industry-wide technologies, such as Kubernetes and cloud delivery solutions, more precisely AWS.Projects:- Improving customer usage of the product by reducing the noise of problems and alerts in their monitoring environments.- Improved end-user experience by reducing the median-time-to-resolution (MTTR) of problems and alerts in a customer environment.- Walkthrough and Troubleshooting of enterprise Kubernetes-related deployments in context of Dynatrace.- Part of the Kubernetes SME group.- Led multiple internal initiatives and projects to boost cross-department collaboration.- Delivered weekly webinars and contributed to an overall higher Dynatrace usage- Delivered weekly coaching sessions to several strategic accounts. Show less

Barcelona, Catalunha, Espanha

As a Technical Product Specialist, I supported customers by responding to product inquiries, assisting with product deployment, configuration, problem triage, and troubleshooting their enterprise IT systems. I've also provided customized product recommendations and best practices to achieve the best product usage possible framed on their unique tech stack. This included vital areas such as application performance, cloud infrastructure monitoring, and digital experience assessment. On top of… Show more As a Technical Product Specialist, I supported customers by responding to product inquiries, assisting with product deployment, configuration, problem triage, and troubleshooting their enterprise IT systems. I've also provided customized product recommendations and best practices to achieve the best product usage possible framed on their unique tech stack. This included vital areas such as application performance, cloud infrastructure monitoring, and digital experience assessment. On top of best practices and product troubleshooting, I've also delivered live demos demonstrating the power of the all-in-one solution to technical and non-technical users. Internally, I've strived to improve collaboration across departments through customized internal training and mentorship. Show less

Barcelona, Catalunha, Espanha

The Professional Development Program is the most comprehensive Dynatrace APM training program available on the planet. I had 3 months of training with a curriculum spanning from core APM principles and cloud technologies (AWS, Azure, Docker, Kubernetes, Jenkins, Ansible, etc) to detailed deep-dive Dynatrace technology training. In addition to technology skills, the program also focuses on Business and Soft Skills that prepared me to be an effective consultant on customer engagements. As a… Show more The Professional Development Program is the most comprehensive Dynatrace APM training program available on the planet. I had 3 months of training with a curriculum spanning from core APM principles and cloud technologies (AWS, Azure, Docker, Kubernetes, Jenkins, Ansible, etc) to detailed deep-dive Dynatrace technology training. In addition to technology skills, the program also focuses on Business and Soft Skills that prepared me to be an effective consultant on customer engagements. As a PDP graduate, I acquired these skills through a mixture of formal instruction, labs, mentorship, and peer shadowing. From enrollment to graduation, the PDP member strives to solve and learn from various business and technology related challenges that our customers face on a daily basis. Show less

Viseu E Região, Portugal