Service Desk Technician
CurrentProvide white glove IT support to the internal team, resolving technical issues and ensuring smooth system operations with a focus on personalized, high-quality service.
Sep 2024 - Present
AeroLeads people directory · profile
Juan Polanco Email & Phone Number
CompTIA A+ & Network+ Certified | Bridging Customer Support & IT
at
BeyondTrust
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
CompTIA A+ & Network+ Certified | Bridging Customer Support & IT
Location
Atlanta Metropolitan Area, United States, United States
Company size
Who is Juan Polanco? Overview
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Quick answer
Juan Polanco is listed as CompTIA A+ & Network+ Certified | Bridging Customer Support & IT at BeyondTrust, a company with 874 employees, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Juan Polanco.
Juan Polanco previously worked as Service Desk Technician at Beyondtrust and Customer Service Representative at Dhl Ecommerce. Juan Polanco holds It Support from Per Scholas.
Company email context
Email format at BeyondTrust
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BeyondTrust
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Profile bio
About Juan Polanco
TECHNICAL SKILLSNetworking: Configure LAN /WLAN/WAN/PAN (all 802.11) network routers and printers through secure WEPx, WPAx, and SSID. Provide Remote Desktop assistanceSoftware: Windows OS, Linux, macOS, MS Office and their alternatives; GSuite; Firewalls; Remote Desktop, Transportation Managements System (TMS), SQLiteHardware: Desktops, laptops, printers, scanners. Format, partition EIDE, SATA, SCSI, and SSD, and perform data recovery and imagingWindows 10/11, Linux - Ubuntu, MacOS, WindowsServer 2019Mobile OS: iOS / AndroidActive DirectorySoho router / WAP configurationIP addressingTroubleshoot network connectivityCMD and TerminalVirtualizationSet up user workstationsSoftware and hardware troubleshootingMobile device / app troubleshootingPrinter troubleshooting
Current workplace
Juan Polanco's current company
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Beyondtrust
5 roles
Juan Polanco work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Serve as a key liaison between distribution centers and customers, collaborating cross-functionally withlogistics, inventory, and delivery teams to troubleshoot and resolve 100+ issues.
Nov 2019 - Sep 2024
Managed Services Technical Support Specialist
Tracked and coordinated the timely delivery of 200+ shipments monthly across North America. Responsible for handling ad hoc data analysis tasks as needed.
Dec 2017 - Sep 2019
Pre-Planning Advisor
Primary responsibility is to drive sales. Actively promote cemetery and funeral products, using consultative selling techniques. Identify opportunities, present offerings, and close deals to achieve revenue targets.
Jun 2016 - Apr 2017
Bilingual Order Entry/ Phone Operator
I meticulously managed data entry tasks related to client orders. This involved capturing specific details such as the quantity of DVDs required, any color or sound preferences, and additional specifics related to the video or film. I adeptly navigated a database, ensuring accurate and efficient data input. Simultaneously, I handled internal calling.
Apr 2014 - Jun 2016
Team & coworkers
Colleagues at BeyondTrust
Other employees you can reach at beyondtrust.com. View company contacts for 874 employees →
JV
Jim Vopicka
Colleague at Beyondtrust
Westlake Village, California, United States, United States
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EM
Elise M.
Colleague at Beyondtrust
Greater Sheffield Area, United Kingdom
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GB
Gavin Burris
Colleague at Beyondtrust
Alpharetta, Georgia, United States, United States
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AK
Alex Korucu
Colleague at Beyondtrust
Perth, Western Australia, Australia, Australia
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PA
Patrick Axworthy
Colleague at Beyondtrust
Halifax, Nova Scotia, Canada, Canada
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CC
Claire Collis Mbcs
Colleague at Beyondtrust
Wymondham, England, United Kingdom, United Kingdom
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RR
Rob Rowald
Colleague at Beyondtrust
Brantford, Ontario, Canada, Canada
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SM
Stacey Meggs
Colleague at Beyondtrust
Lower Sackville, Nova Scotia, Canada, Canada
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MM
Matthew Mckevitt
Colleague at Beyondtrust
Belfast Metropolitan Area, United Kingdom
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SC
Susan Cleveland
Colleague at Beyondtrust
St Paul, Minnesota, United States, United States
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Jim Vopicka
Colleague at Beyondtrust
Westlake Village, California, United States, United States
View →
EM
Elise M.
Colleague at Beyondtrust
Greater Sheffield Area, United Kingdom
View →
GB
Gavin Burris
Colleague at Beyondtrust
Alpharetta, Georgia, United States, United States
View →
AK
Alex Korucu
Colleague at Beyondtrust
Perth, Western Australia, Australia, Australia
View →
PA
Patrick Axworthy
Colleague at Beyondtrust
Halifax, Nova Scotia, Canada, Canada
View →
CC
Claire Collis Mbcs
Colleague at Beyondtrust
Wymondham, England, United Kingdom, United Kingdom
View →
RR
Rob Rowald
Colleague at Beyondtrust
Brantford, Ontario, Canada, Canada
View →
SM
Stacey Meggs
Colleague at Beyondtrust
Lower Sackville, Nova Scotia, Canada, Canada
View →
MM
Matthew Mckevitt
Colleague at Beyondtrust
Belfast Metropolitan Area, United Kingdom
View →
SC
Susan Cleveland
Colleague at Beyondtrust
St Paul, Minnesota, United States, United States
View →
2 education records
Juan Polanco education
It Support
Computer Science
FAQ
Frequently asked questions about Juan Polanco
Quick answers generated from the profile data available on this page.
What company does Juan Polanco work for?
Juan Polanco works for BeyondTrust.
What is Juan Polanco's role at BeyondTrust?
Juan Polanco is listed as CompTIA A+ & Network+ Certified | Bridging Customer Support & IT at BeyondTrust.
Where is Juan Polanco based?
Juan Polanco is based in Atlanta Metropolitan Area, United States, United States while working with BeyondTrust.
What companies has Juan Polanco worked for?
Juan Polanco has worked for Beyondtrust, Dhl Ecommerce, Emerson, Service Corporation International, and Yesvideo.
Who are Juan Polanco's colleagues at BeyondTrust?
Juan Polanco's colleagues at BeyondTrust include Jim Vopicka, Elise M., Gavin Burris, Alex Korucu, and Patrick Axworthy.
How can I contact Juan Polanco?
You can use AeroLeads to view verified contact signals for Juan Polanco at BeyondTrust, including work email, phone, and LinkedIn data when available.
What schools did Juan Polanco attend?
Juan Polanco holds It Support from Per Scholas.
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