Juan Pablo Ospina Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Super user of Revenue Optimization system, TTS Software & Price Match process: best practice implementation, development requests, bug detection, tests of new functionalities and trainer.- Package optimization Expert: Package Strategy implementation, packages Performance Review and Analysis, Feedback and Coaching for Analysts and Collaborated with.

Montreal, Quebec, Canada

• Creating passenger demand forecasts using price optimization and revenue management software (PROS and in-house software)
• Managing a portfolio of routes generating over $300 million in revenue per annum and supporting Air Transat network consolidation.
• Responsible for maximizing revenue on Mexico and Central America routes (including Colombia).
• Super user of Packages optimization, TTS Software & Price Match process.
• RM representative with Products, Marketing and IT departments on various projects, including Package optimization process and strategy definition for promotions.
• Designated trainer for South Markets, trained new team members on several tools and systems, including TTS, in-house RM System and Price Match.

Colombia

• Responsible for leading the hotels´ teams in determining strategic vision by establishing goals and implementing tactical efforts to promote revenue growth generation among key customer segments and support the hotels´.
• Develop customized methods and strategies to meet the unique needs of each hotel and increase their income.
• Analyze supply and demand data in various markets to boost each hotel’s revenue and identify current market trends that help create new pricing strategies.
• Advise and coordinate initiatives to increase sales at eight hotels located in three cities.
• Increased revenue from online hotel reservations by 50% + through novel tactics.
• Own pricing strategies and guiding principles and develop new and enhanced pricing KPIs and pricing goals that align with revenue management objectives to meet/exceed annual targets

Cali

• Strategic business leader of the property operations and acts as General Manager in the absence of the General Manager. Areas of responsibility include Front Office, Retail/Gift Shops, Housekeeping and Maintenance..
• Ensure operations meet the brand’s target customer needs, ensure employee satisfaction, focus on growing revenues and maximize financial performance.
• Worked with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
• Strived to maintain profit margins without compromising guest or employee satisfaction.
• Planned and arranged hotel services, especially customer service, to prioritize customer attention and drive customer engagement.
• Implemented sales and customer service strategies that pushed Hotel Casa Vallecaucana into the city’s Top 3 best hotels in its first year.

Colombia

• Developed and implemented business plans focusing on the real estate industry, resulting in a 30 % client portfolio increase.
• Successfully developed recovery plans for the company’s businesses impacted by the COVID-19 crisis, resulting in a 25% increase in revenues.
• Restructured the company to focus on the real estate sector to enhance operational and organizational efficiencies.
• Achieved prime pricing by negotiating new year´s contracts and vendor service agreements.
• Worked closely with the board of directors to guide operational strategy.
• Monitored sales forecasts and projected financial planning for the organization to achieve revenue goals.

Bachelor Of International Business Administration - Biba, International Business

Activities and Societies: Beta Gamma Sigma Member

Economics & International Business Degree, Economics, Magna Cum Laude

Activities and Societies: GPA: 3.8/4.0 Student Council Member: External Relations Finance Society (ASOFIN): Founder Vice-President

Diploma, Innovation In Tourism

Innovation in the tourism sector Specialized Diploma. Project Manager of one of the 40 most innovative tourism companies in Valle del Cauca.