Juan Pablo Ospina Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Super user of Revenue Optimization system, TTS Software & Price Match process: best practice implementation, development requests, bug detection, tests of new functionalities and trainer.- Package optimization Expert: Package Strategy implementation, packages Performance Review and Analysis, Feedback and Coaching for Analysts and Collaborated with cross-functional teams to improve package performance.- Develop RM best practices within the RM team.- Managing a portfolio of routes generating over $500 million in revenue per annum and supporting Air Transat network consolidation.- RM representative with Products, Marketing and IT departments on various projects, including Package optimization process and strategy definition for promotions.- Lead trainer: trained new team members on several tools and systems, including Revenue Management, RM System, TTS, Radixx and Price Match.- Supported the RMPC department in creating training material and documented processes (Best Practice).- Collaborate with the RMPC department by testing and providing feedback on the revenue management tools to ensure maximum potential aligned with the needs of RM analysts

Montreal, Quebec, Canada

• Creating passenger demand forecasts using price optimization and revenue management software (PROS and in-house software)• Managing a portfolio of routes generating over $300 million in revenue per annum and supporting Air Transat network consolidation.• Responsible for maximizing revenue on Mexico and Central America routes (including Colombia).• Super user of Packages optimization, TTS Software & Price Match process.• RM representative with Products, Marketing and IT departments on various projects, including Package optimization process and strategy definition for promotions.• Designated trainer for South Markets, trained new team members on several tools and systems, including TTS, in-house RM System and Price Match.• Supported the RMPC department in creating training material for new employees.• Collaborate with the RMPC department by testing and providing feedback on the revenue management tools to ensure maximum potential aligned with the needs of RM analysts

Colombia

Responsible for leading the hotels´ teams in determining strategic vision by establishing goals and implementing tactical efforts to promote revenue growth generation among key customer segments and support the hotels´ brand positioning and image. In addition, ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotels while assisting all stakeholders in maximizing profit. • Develop customized methods and strategies to meet the unique needs of each hotel and increase their income.• Analyze supply and demand data in various markets to boost each hotel’s revenue and identify current market trends that help create new pricing strategies. • Advise and coordinate initiatives to increase sales at eight hotels located in three cities.• Increased revenue from online hotel reservations by 50% + through novel tactics.• Own pricing strategies and guiding principles and develop new and enhanced pricing KPIs and pricing goals that align with revenue management objectives to meet/exceed annual targets• Monitor fare product usage and ensure pricing actions were in sync with revenue management strategies• Track and report on key financial metrics related to market pricing strategies to help achieve optimal profitability• Determine the effectiveness of pricing programs through analytics, sales and marketing input in coordination with key stakeholders

Cali

Strategic business leader of the property operations and acts as General Manager in the absence of the General Manager. Areas of responsibility include Front Office, Retail/Gift Shops, Housekeeping and Maintenance. Realization of direct reports (board of directors) to develop and implement the operations strategy and ensure implementation of the brand service strategy and brand initiatives• Ensure operations meet the brand’s target customer needs, ensure employee satisfaction, focus on growing revenues and maximize financial performance.• Worked with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.• Strived to maintain profit margins without compromising guest or employee satisfaction.• Planned and arranged hotel services, especially customer service, to prioritize customer attention and drive customer engagement.• Implemented sales and customer service strategies that pushed Hotel Casa Vallecaucana into the city’s Top 3 best hotels in its first year.• Obtained the Certificate of Excellence on TripAdvisor for outstanding teamwork and excellent business strategy management.

Colombia

• Developed and implemented business plans focusing on the real estate industry, resulting in a 30 % client portfolio increase.• Successfully developed recovery plans for the company’s businesses impacted by the COVID-19 crisis, resulting in a 25% increase in revenues.• Restructured the company to focus on the real estate sector to enhance operational and organizational efficiencies.• Achieved prime pricing by negotiating new year´s contracts and vendor service agreements.• Worked closely with the board of directors to guide operational strategy.• Monitored sales forecasts and projected financial planning for the organization to achieve revenue goals.

Bachelor Of International Business Administration - Biba, International Business

Activities and Societies: Beta Gamma Sigma Member

Economics & International Business Degree, Economics, Magna Cum Laude

Activities and Societies: GPA: 3.8/4.0 Student Council Member: External Relations Finance Society (ASOFIN): Founder Vice-President

Diploma, Innovation In Tourism

Innovation in the tourism sector Specialized Diploma. Project Manager of one of the 40 most innovative tourism companies in Valle del Cauca.