Jordan Powers Email & Phone Number

• Ensure delivery of outstanding Service with particular focus on attainment of core customerdriven KPI targets.• Take responsibility for adherence to Quality Program the individual and collective performanceof the Sales & Service Technician workforce; ensure targeted Service Technician safety,productivity and efficiency metrics are met.• Meet the budgeted cost base and revenue targets associated with the Branch Managersterritory.• Maintain a safety-oriented culture, manage the Health and Safety program for the region,provide safety training, conduct safety audits, conduct accident investigation, and drive safetymetrics.• Prepare and submit regular financial forecasts in line with AWTX and ITW financial forecastingrequirements.• Responsible for oversight and maintenance of Fleet Management within region. Ensurerequired inspections are completed thoroughly and timely on all vehicles.• Coach, mentor and develop all staff to raise the bar in terms of staff capability and to ensurethat a very motivated, highly effective, productive and flexible work force is in place, whichembraces the need for continuous improvement and technology upgrades.• Meet Inventory KPI’s and abide to Inventory Management program requirements.Support the Quebec Service Manager as necessary with the above requirements.

Montreal, Quebec, Canada

Montreal, Canada Area

Montreal, Canada Area

Manage projects of various scopes for architectural lighting installations across North America.

Ontario, Canada

• Worked with engineering department to help achieve short-term and long-term goals. • Conducted trials and made recommendations on various production processes to improve performance and efficiency.• Analyzed quality control claims by investigating downtime and SOC records, performing root cause analysis and implementing corrective actions.• Development and implementation of Statistical Process Control (SPC) program to track key process indicators (KPI), Hazard Analysis Critical Control Points (HACCP) as well as identify areas which most frequently caused downtime or products not meeting specifications.• Updated and improved SOPs for each operator station• Achieved highest ever scores as project lead in environmental, health and safety and loss prevention audits. • Lean manufacturing: lead Kaizen events, 5S, redesigning worker cells, and continuous improvement.

Ontario, Canada

• Quality Control/Assurance - Completed monthly reports detailing and classifying quality assurance claims including root causes analysis and corrective actions, quality tests and standardization.• Corporate Audits - Worked as part of a team on Environmental, Loss Prevention and Health & Safety Audits• Continuous Improvement - Updated and created SOP's and SOC's, statistical analysis of downtime, Job Hazard Analysis (JHA)• Other - Orientation and tours for new employees, organizing training programs, updating MSDS records, equipment indexing and database management

Ontario, Canada

• Lean Manufacturing - Redesigned floor layout, identify and minimize different stream of waste, organic production and processing.• Engineering Design - Drafted design for upgraded carbon dioxide system• Maintenance - helped develop maintenance plan, created daily checklists and production reports• Quality Control - completed reports, manage files for organic legislation and standards, organic certification• Database Management - implemented a server based computer system for tracking and storing information

Ontario, Canada

•Quality Control/Assurance - daily laboratory testing and reports, identify out of spec conditions and defects.•Reliability Engineering - helped implement new maintenance program, tagged and identified all assets, tracking work orders through Maximo software.•Continuous Improvement - Lean Manufacturing, statistical analysis of downtime, Pareto reports, Gauge Repeatability and Reproducibility Reports (Gauge R&R)•Data Management