Patrick Parks Email & Phone Number

Chattanooga, Tennessee Area

Auburn Hills, Michigan

Managed multiple large and complex projects through all phases of the project management lifecycle, implementing all aspects of business solutions including business processes, training, application development, infrastructure and systems engineering. • Implemented a greenfield Salesforce.com Sales and Service cloud solution enabling Commercial Bank sales automation and Retail Banking service automation.• Turned around a distressed complex commercial off the shelf Mortgage Warehousing system upgrade worth approximately $5MM protecting $56MM of annual revenue for the Business Bank line of business. • Managed multiple Dynamics CRM Online projects worth a total of $5MM increasing selling efficiency, management visibility to sales pipelines, customer and prospect relationship management and cross selling initiatives. • Implemented a cloud based International Trade application, including interface development using MQ Series, MQ Broker and java resulting in over $2MM in expense savings.

Managed multiple small and medium sized projects through all phases of the project management lifecycle, implementing all aspects of business solutions including business processes, training, application development, infrastructure and systems engineering. • Managed remittance processing project worth over $7MM.• Managed $1.5MM RFP for remittance processing system replacement to position product offerings for greater competitive advantage.• Managed relationship with Treasury Management clients assisting in new product development and launch.• Managed relationship with operations clients to ensure service levels were being met.• Negotiated vendor contracts (Statements of Work and Master Service Agreements) worth over $10MM.

Led turnaround effort of a distressed product in a software based entrepreneurial environment, leading a team of developers, testers and technical writers to stabilize the core product and develop complimentary services.• Instituted efficient development policies and procedures leading the company to meet product release dates within budget while improving product quality.• Led the development and successful implementation of a medical billing system meeting regulatory standards, launching a new revenue generating service complementary to the core product line.• Collaborated with the head of marketing to prioritize product features and develop release schedules to meet customer demands.

Implemented team structured delivery model aligned with customer business functions to improve efficiency and achieve high customer satisfaction.• Managed service delivery team, which provided support for heterogeneous systems, applications, and networking infrastructure, in a 24x7 environment, and ensured services met or exceeded all service level agreements.• Managed multiple project managers who delivered mission-critical information systems and services• Developed technical solution for $54MM web-enabled data warehousing project as part of a sales pursuit team and presented solution to client selection committee comprised of senior management.• Led Year 2000 Project for client coordinating activities of EDS,

Applied technical and business learnings from the Systems Engineering Development Program to manage and implement a technical solution through all phases from sales through implementation and support.• Established and executed the first global information systems template for GM Powertrain to support new and major product launches.• Sold, implemented and supported new information system, which led the client to alter manufacturing information business processes leading to efficiency gains worth $1.5MM.• Facilitated training sessions for manufacturing personnel, engineers, and suppliers on new system and business processes.• Managed entire system development life cycle and project for a new gauge tracking system.

Participated in System Engineer development program at an automotive client site, learning the client business and applying technology solutions to business problems.• Implemented a Local Area Network including network cabling, office automation server and workstations at client site• Developed manufacturing system that measured and collected data on key product characteristics during manufacturing operations, and provided statistical analysis for production control and improvement• Managed the Engine Assembly System application, providing product tracking and ensuring compliance with government regulations

Mba, 2001

Activities and Societies: Consulting ClubSemester abroad in St. Gallen Switzerland

Bee, Electrical Engineering

Activities and Societies: IEEE

Bs, Pre- Engineering

Activities and Societies: Phi Eta Sigma - Freshman Honor Society Alpha Sigma Nu - Jesuit Honor Society Sigma Chi - Treasurer, Assistant.