I am a seasoned Sales and Customer Support Professional with over 10 years of experience in driving customer engagement and operational efficiency across various industries, including hospitality and technical support. My expertise includes managing high-volume customer interactions, utilizing CRM systems to enhance service delivery, and leading teams to exceed performance targets.Having worked with global brands like Airbnb and Uber, I excel at resolving complex issues while ensuring customer satisfaction. I am passionate about fostering strong client relationships and leveraging my skills to contribute to business growth. Let's connect to explore opportunities for collaboration!
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Sales BrokerInnov8 City It Solutions In Jan 2024 - Sep 2024Top Level, 99 Creek Street Brisbane Queensland 4000 AustraliaActed as a sales broker for electricity, internet, and gas, assisting customers in finding the best service deals.Utilized CRM tools to enhance productivity and ensure accurate lead tracking.Collaborated with cross-functional teams to streamline processes and improve customer satisfaction.Trained new staff on best practices for customer engagement and CRM utilization.
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Support ManagerTdcx Aug 2020 - Nov 2023North Tower, Rockwell Business Center Sheridan, Sheridan, Cor United St, MandaluyongManaged bookings, modifications, and cancellations while ensuring compliance with Airbnb's guidelines. Resolved customer complaints and processed refunds, prioritizing customer satisfaction. Assisted with account applications and troubleshooting support, reviewed accounts for accuracy, and maintained high service standards. Delivered empathetic and timely responses to inquiries, adhering to Airbnb's policies throughout. -
Operations SpecialistUber Dec 2017 - Jul 2020Bgc TaguigHandled calls and emails from riders and drivers, effectively addressing inquiries and complaints. Assisted users with app navigation and account processes, including application validation. Managed escalations and consistently met performance targets for resolution rates and customer satisfaction, ensuring a positive experience for all users. -
Team LeadUbiquity Global Services, Bacolod City Nov 2014 - Mar 2017Bacolod, Western Visayas, PhilippinesLed a team of 15 agents to ensure exceptional customer service delivery. Implemented coaching, training, and performance management strategies to enhance agent performance. Monitored call quality, provided constructive feedback, and maintained effective call center scheduling. Analyzed call data to identify areas for improvement, consistently meeting targets for call handling, sales, and customer satisfaction.
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Technical Support SpecialistConvergys Feb 2010 - Mar 2014Bacolod, Western Visayas, PhilippinesManaged a high volume of inbound and outbound calls while delivering exceptional customer service. Utilized CRM software to track interactions and promptly resolve customer issues. Consistently achieved performance goals for call handling, sales, and customer satisfaction
John Paul Parnecio Education Details
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Sti College ParanaqueHrs Hotel And Restaurant Services -
Tangub Christian Academy, Bacolod CityHigh School
Frequently Asked Questions about John Paul Parnecio
What is John Paul Parnecio's role at the current company?
John Paul Parnecio's current role is Versatile Sales & Customer Support VA | Expert in CRM, Team Leadership, and Customer Engagement.
What schools did John Paul Parnecio attend?
John Paul Parnecio attended Sti College Paranaque, Tangub Christian Academy, Bacolod City.
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