John Pennington Email & Phone Number

Boise, ID, US

Boise, Idaho, United States

Boise, Idaho, United States

Trusted advisor and advocate for the heart of the business. Ensures Five9 understands your business and can make your desires and expectations into reality from design to deployment. People focused, Five9 powered!

Boise, Idaho Area

Assigned to strategic accounts pre-contract, or upon contract execution for in-depth solution review. Continuous discovery conversations, documentation of Business Requirements and additional design/documentation are coordinated and executed to help usher Client's into the hands of the PS Implementation team. Through the life cycle of implementations, I.

Boise, Idaho

Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-siteManage all day-to-day operational and tactical aspects of multiple Implementation.

Boise, Idaho Area

Senior Manager and Team Lead of PureConnect Engineering for North America.Subject Matter Expert: Provide expert opinion and direction. Transfer knowledge to peers and participate in Project work.Process Improvement: Identify and address process inefficiencies. Establish standards and best practices. Provide training and education. Align globally with our.

Greater Denver Area

Delivery Manager of Professional Services for the North American PureConnect (formally CIC) product following the Genesys acquisition of Interactive Intelligence-------------------------------------------------------------------------------------------------------------Subject Matter Expert: Provide expert opinion and direction. Transfer knowledge to.

Greater Denver Area

Subject Matter Expert: Provide expert opinion and direction. Transfer knowledge to peers.Process Improvement: Identify and address process inefficiencies. Establish standards and best practices. Provide training and education.People Development: Provide 1:1 coaching, career development, and conduct performance reviews.Work Mgmt & Fire Fighting: Resource.

Greater Denver Area

My role at Interactive Intelligence is Lead Implementation Consultant where I am responsible for the delivery of implementation, consulting, and training services for Clients post-sale of our product. As a Lead, I top off my technical duties with Field Engineers that now directly report to me and Regional Technical support, giving me the opportunity to.

Greater Denver Area

As an Implementation Consultant I have taken on more responsibility on the Professional Services team as I continue to lead CIC Implementations and remain the technical expert as the main point of contact for customers. In this role, I focus more on the customer and work directly with my Field Engineers to drive the success of the projects I am involved.

Indianapolis, Indiana Area

Senior technical ININ product expert responsible for configuration and development of the our Enterprise IP Telephony solution. Taking the Senior role has provided more responsibility by providing technical consulting as the lead engineer on projects and by resourcing additional Field Engineers from the team.Working for a global provider of contact center.

Indianapolis, Indiana Area

Technical ININ product expert responsible for performing the actual installation, configuration and development of the purchased ININ solution. Responsible for the hands-on work performed for the customer on and off site (Domestic and International).

Waukegan, IL

Re-Imaged and configured desktop computers for new and existing employees. Created and managed new and existing users/groups through Active Directory. Setup printers and added them to the network, providing additional troubleshooting and technical assitance.