Working with key clients at a global level, covering the South Cone, Andean, Brazil, Mexico and Caribbean regions. During this period, I monitored the structuring, implementation and sustainability phases of the projects delivered, seeking to provide a comprehensive and effective experience for clients.Process Structuring Activities:+ Technical Demonstrations: Conducting detailed technical presentations to highlight the features and benefits of the Pipefy solution, customizing the demonstrations according to the specific needs of each process and department.+ Process requirements validations: Collaboration in the detailed validation of the client's requirements, ensuring that the proposed solution fully met their expectations.+ Integration Feasibility Analysis (iPaaS): Carrying out an assessment of the technical feasibility of proposed integrations, ensuring smooth and efficient implementation.Implementation Activities:+ Project requirements management: Interaction with clients to understand the intricate details of process architecture and integrations, ensuring a customized solution.+ Quality management: Supervising and actively participating in the tests conducted by clients, guaranteeing the effectiveness and suitability of the solution to their needs.+ Customer relations: Facilitating the transition process right up to the go-live, ensuring a smooth implementation with no setbacks.- Multilingualism and Communication:Languages: Daily work with clients in Spanish and Portuguese, demonstrating bilingual proficiency.Customer Success: Developing strong relationships with customers, ensuring effective communication and ongoing understanding of their needs.Project management activities:+ Project scope: identification of the planned scope for structuring automated flows via Pipefy.+ Delivery schedule management: analysis of effort, allocated resources and project implementation deadlines.

Working with key clients at a global level, covering the South Cone, Andean, Brazil, Mexico and Caribbean regions. During this period, I monitored the structuring, implementation and sustainability phases of the projects delivered, seeking to provide a comprehensive and effective experience for clients.

Worked for enterprise clients in the telco and healthcare segments, structuring, implementing and designing solutions using the Pipefy platform. Technical process management work with multidisciplinary teams, where I participated in demonstrations of the solution and adaptation of automated flows according to the client's corporate context.

Performance focused on automation of organizational processes, data mapping and construction of flows for adaptation of the educational institution to the new General Law of Data Protection - LGPD and analysis of opportunities for digital transformation of processes.

Acting with a focus on mapping, analysis of improvements, audits and automation of the institution's organizational processes.Also acting as Secretary of Corporate Governance, a function designed to support the Corporate Governance structure (Board of Directors, Fiscal Council, Governance and Sustainability Committee and Executive Board) of ISAE.

I worked as Quality Management Assistant at ISAE, a function in which I performed the mapping of business processes; process improvement analysis and process auditing. I also had the opportunity to work as institutional ombudsman, a function in which I worked on the impartial analysis of the organization's ombudsmen and, as Secretary of Corporate Governance, an operational function to support the governance structure (Board of Directors, Fiscal Council, Governance and Sustainability Committee and Executive Board) of the Institute.

Professional internship in academic management, in which I developed a system to control academic deliveries (Academic Control) of the Institution's In Company products, and was able to work on the initial concepts of Management Processes in its broad applicability.

The CIEE/PR Apprenticeship Program allowed me to mature professionally and to change my point of view about the market as a whole, demonstrating the great opportunities that theoretical knowledge can bring to young professionals who will enter the world of work. The Muffato Group gave me practical training in the principles of the retail sector, and also awakened my interest in graduating in Managerial Processes. - Product quality control- Support to the store buyer/coordinator;- Customer service; and- Product organization.